What are the responsibilities and job description for the Director Legal Operations position at bannerhealth?
Primary City/State: Phoenix, Arizona Department Name: Legal Svcs-Corp Work Shift: Day Job Category: Legal At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. The Director, Legal Operations is a strategic leadership role responsible for optimizing the efficiency, effectiveness, and value delivery of the Banner Health Legal Department. This role bridges legal expertise with business operations, technology, and process management to enhance legal service delivery across the organization. This role will have the opportunity to impact ongoing performance improvement efforts within the Legal Department, working with key Legal Department and other business stakeholders across the organization to support, oversee and effectuate key Legal Department operations initiatives. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a strategic leadership role responsible for optimizing the efficiency, effectiveness, and value delivery of the Banner Health Legal Department. This role bridges legal expertise with business operations, technology, and process management to enhance legal service delivery across the organization. CORE FUNCTIONS 1. Partners with Legal Department leadership to identify operational priorities and improvement opportunities, including developing the legal operations strategy aligned with organizational goals and Legal Department objectives. Supports change management initiatives to drive adoption of new processes, technologies, and workflows. Provides guidance on resource allocation, budgeting, and capacity planning. 2. Implements and continuously improves legal processes and workflows. In partnership with Legal Department leadership, establishes and monitors key performance indicators (KPIs) and metrics for Legal Department performance. Leads and supports cross-functional projects involving legal, business, and technology stakeholders. Develops and maintains standard operating procedures and best practice documentation. 3. Evaluates and recommends enhancements to existing, or new, legal technology solutions (e.g., billing, matter management, contract lifecycle management (CLM), etc.). Oversees and trains legal department on legal technology and drives optimal utilization and integration. Drives digital transformation initiatives within the legal department. Stays current on legal operations trends and emerging technologies and provides updates and recommendations to Legal Department leadership on both from time to time. 4. Serves as the primary Legal Department stakeholder for the CLM. Regularly trains Legal Department professionals and organizational business owners on the CLM. Regularly evaluates CLM workflows for efficiency and optimal throughput. Enhances existing, and builds new, CLM workflows as necessary. 5. Oversees billing and related administration relationships with outside counsel and legal service providers. Oversees legal department budgeting, tracking, and reporting. 6. Develop dashboards and reporting mechanisms for legal department performance. Analyzes legal expenditures, matter trends, and operational metrics. Provides data-driven insights to support decision-making. Creates reports and presentations for Legal Department leadership. 7. Oversees and manages service of process, Legal Department recordkeeping and related Legal Department processes, support functions and practices. 8. Builds and leads the legal operations team. Mentors and develop team members. Fosters a culture of excellence, performance, accountability, continuous improvement, and innovation. Collaborates with legal professionals within the Legal Department and business owners across the organization. MINIMUM QUALIFICATIONS Must possess an education and/or experience equivalent to bachelor’s degree. Requires 5-10 years of progressive experience in legal operations, law firm management, or related operational roles including 3-5 years of leadership/management experience. Proven track record of implementing legal technology and process improvements and experience managing budgets and vendor relationships. Strong project management and organizational skills, excellent analytical and problem-solving abilities. Proficiency with legal technology platforms and tools, advanced skills in data analysis and reporting, outstanding communication and stakeholder management capabilities, innovative thinking, change management competency, financial acumen and budget management experience, and the ability to work collaboratively across departments and levels. Performance at a rapid pace, often involving independent analysis expertise, while using extreme discretion, working within legal and administrative deadlines. Computer word processing, spreadsheet and presentation software proficiency. Residence in Arizona (including with re-location); hybrid weekly office presence. PREFERRED QUALIFICATIONS CLOC (Corporate Legal Operations Consortium) membership or certification. Project Management Professional (PMP) certification. Experience in corporate healthcare industry. Experience with Lean Six Sigma or similar process improvement methodologies. Knowledge of legal department benchmarking and industry standards. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.