What are the responsibilities and job description for the Customer Services Associate Supervisor position at bannerhealth?
Primary City/State: Phoenix, Arizona Department Name: Billing Customer Service Work Shift: Day Job Category: Revenue Cycle At Sonora Quest Labs, we strive to deliver a world class customer experience. As a leader of the Billing team, you'll partner with departmental leaders to drive consistent, top-tier performance while championing a customer-centric mindset. If you're dedicated to delivering outstanding service and ready to lead others to do the same, we invite you to apply! Starting salary: $46k (dependent on experience) POSITION SUMMARY Provides quality customer service and effective communications between immediate staff, customers/clients and other departments in the billing area. Assists, resolves and reports any problems to supervisor regarding the day to day operations in the department. Provides coaching to staff as needed, under the guidance of supervisor. Provides ongoing education and constructive feedback to the customer service team. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. KNOWLEDGE, SKILLS AND ABILITIES Microsoft Office- Word, Excel, Outlook MINIMUM QUALIFICATIONS Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of an associate degree. Must have previous experience in customer service in a Call Center environment. PREFERRED QUALIFICATIONS Additional Related education and/or experience preferred Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy