What are the responsibilities and job description for the Applications Engineer position at Banner Recruiting?
Why Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.
Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.
Position Summary
The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner’s broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast paced environment.
This position reports to Applications Engineer Manager
What You’ll Be Doing
This is a great opportunity for someone who enjoys working collaboratively and individually, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.
Key Responsibilities
- Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
- Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA requests) and assisting with pricing and availability questions.
- Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
- Use Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
- Collaborate with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
- Support proof-of-concept builds and pre-sales technical evaluations in collaboration with the sales team.
- Conducting in-house tests to solve real-life customer applications.
- Assist with product training for internal and external audiences, both in person and remotely, focused on application use and system setup.
What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.
Required
- Bachelor’s degree in engineering, Physics or related technical field, or equivalent professional experience.
- 3 years of experience in technical assistance, product service, sales, or related field
- Experience working within an industrial automation environment.
- Technical knowledge of electronics.
- Customer-facing or technical support experience.
Preferred
- Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
- Familiarity with industrial automation controls, including networking and industrial communication.
- Experience delivering product training.
- Technical knowledge of electronics, PLC's and SCADA.
- Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.
What to Expect at Work
Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.
- Sit for up to 8 hours per day.
- Continuous movement, walking, or standing.
- Exposed to a computer screen for extended periods
- May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
- Communicate with others frequently.
- Occasionally lift and/or move objects up to 25 pounds.
Working Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.
- Corporate office environment – indoor and climate-controlled
Pay and Benefits
Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:
- 401(k) with match
- Student Loan 401(k) match program
- Medical, Dental, and Vision Insurance Plans
- HSA (Health Savings Account) with company contribution
- Paid Time Off (PTO)
- Sales and Profit Sharing Eligibility
- Flexible work hours
- Life Insurance
- Paid Parental Leave
- Pet Insurance
Base Pay Range: $82,245.00 - $104,770.00
*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.
Core Values
Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day
If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.
Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
This job description reflects management’s assignment of key responsibilities. It does not prescribe or restrict the tasks that may be assigned.
Salary : $82,245 - $104,770