MISSION IMPACT SPECIALIST

Please Note: Communications regarding this position may include the company name “Banner Property” and should be deemed legitimate.

LOCATION & TRAVEL: This position is based in Chicago, IL; this is a hybrid role requiring occasional travel to portfolio sites.

SCHEDULE Full-Time, Exempt; Monday–Friday, 9:00 a.m. – 5:00 p.m.; occasional evenings and weekends as needed

SALARY: We offer a competitive starting salary of $70,000-$90,000. In line with our commitments to internal equity, we will not hire someone at this job level below or above the stated range. 

We believe in supporting the people who support our residents. Our BENEFITS include:

• Hybrid work environment with up to three remote days per week 
• 11 days of paid vacation
• 12 paid company holidays
• 3 floating holidays
• Employer-supported medical, dental, and vision insurance 
• Paid parental leave 
• SIMPLE IRA with up to a 3% employer match 
• Employee Assistance Program 
• Up to $5,250 annually for professional development and education assistance 
• Opportunities for career growth within a mission-driven organization 

Benefits may vary based on position, location, and employment status.

What We’re Looking For

Required Qualifications:

• Five (5) years of professional experience with permanent supportive housing projects and programmatic structures for highly vulnerable groups; a Master’s degree in related fields may substitute for one year of experience
• Educational background or certifications in social work, behavioral health, public policy, or a related field. 
• Strong project management, organizational, and problem-solving skills. 
• Excellent written and verbal communication skills with the ability to engage audiences ranging from residents to executive leadership. 
• Ability to collaborate across departments while managing complex situations with professionalism and empathy. 
• Intermediate proficiency with Microsoft Office and Google Workspace. 
• Willingness to learn and utilize technology platforms such as Airtable, Yardi, and Power BI. 

Preferred Qualifications:

• Bachelor's degree in Social Work, Public Policy, Behavioral Health, or a related discipline. 
• Experience with grant administration, reporting, and compliance. 
• Experience with data analysis and resident services provision in affordable housing 
• Lived experience with homelessness, housing instability, or housing assistance programs. 

ABOUT FULL CIRCLE COMMUNITIES

Full Circle Communities is a non-profit organization that develops and operates affordable and permanent supportive housing across Illinois, Michigan, and Iowa. We believe that housing is the foundation on which lives are built. Education, employment, health, social connection and well-being are all improved when housing is stable and secure. Our person-centered approach goes beyond housing affordability through the provision of supportive services designed to help residents maintain stable housing and achieve their personal goals. 

Across our portfolio, we serve a diverse range of residents including seniors, families, and individuals with complex experiences such as mental illness, substance use disorders, chronic medical conditions, or histories of homelessness. We support our residents’ needs and goals through crucial services such as case management, healthcare, behavioral health and substance use support, childcare, employment, and education.

What You’ll Do

Reporting to the Vice President of Mission Impact, you'll help ensure our supportive housing communities remain safe, stable, and responsive to resident needs by serving as a key liaison between operations, resident services, and community partners. The Specialist aligns daily project execution with strategic mission goals.

Within your first six months, a successful Mission Impact Specialist will:

• Become the primary point of coordination between Community Managers, service providers, and the Mission Impact team. 
• Lead blended management meetings that strengthen collaboration and improve resident outcomes. 
• Implement and maintain systems for collecting and analyzing resident services data to identify trends and opportunities. 
• Support staff through training, onboarding, and policy implementation that enhances service delivery and resident stability.

Key Responsibilities

In service of our mission, this role’s responsibilities include, but are not limited to:

Strengthen Partnerships & Operations

• Help maximize service funding to improve resident outcomes and long-term property sustainability. 
• Support service provider contracting, budgeting, reporting, and compliance. 
• Recruit, supervise, and support Resident Service Coordinators and interns. 
• Develop onboarding materials, training programs, and operational tools that improve collaboration across teams. 

Support Resident Stability

• Coordinate communication between Community Managers, service providers, and the Mission Impact team. 
• Lead blended management meetings and help resolve resident concerns before they escalate into crises. 
• Support emergency response efforts while prioritizing resident safety and housing stability. 
• Analyze resident services data to identify trends and recommend proactive interventions. 

Lead Mission-Focused Projects

• Implement grants and monitor progress toward resident outcome goals. 
• Facilitate resident surveys, focus groups, and tenant councils. 
• Translate data into actionable strategies that strengthen resident success. 
• Represent Full Circle Communities in local and national housing initiatives. 

Manage Data & Compliance

• Maintain mission-related databases and reporting tools including Airtable, Yardi, and Power BI. 
• Prepare grant reports, compliance documentation, and organizational reporting. 
• Monitor service delivery metrics to ensure compliance with funder requirements and organizational standards. 

Why Join Full Circle?

We’re more than a property management company—we’re a mission-driven organization that puts people first. Join a passionate team dedicated to housing equity and make a direct impact on the lives of residents across our communities.

Pre-Employment Requirements: final candidates will be required to pass a background check and provide professional references.

Full Circle is proud to be an equal opportunity employer, and while we have a set of preferred qualifications listed, if you have other experience that you think is related, please apply.