Inside Sales - Customer Service Representative

Job ProfileWe seek a self-starting, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business and meet or exceed monthly sales quotas while increasing customer satisfaction. We are a growing company in the industrial and high technology markets and are looking for hard working and skilled individuals.Inside Sales Job DescriptionSpecific duties of the Inside Sales employee will include:Generate new and repeat sales by providing product and technical information in a timely mannerDetermine customer requirements and expectations in order to recommend specific products and solutionsRecommend alternate products based on cost, availability or specificationsPresent price, credit and terms in accordance with standard procedures of the companyAccurately process customer transactions such as orders, quotes or returnsProvide accurate information regarding availability of in-stock itemsObtain accurate information from vendors relating to shipment dates and expected date of deliveryIncrease sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale itemsEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfactionContact customers following sales to ensure ongoing customer satisfaction and resolve any complaintFill requests for catalogs, information or samplesCapturing of accurate and complete information in Customer Relationship Management systemIdentify trends in customer satisfaction or dissatisfactionManage time effectively, meet personal goals and work effectively with other members of the distribution teamCommunicate to the purchasing department unexpected increases or decreases in demand for productsMaintain proficiency in using personal computer, data entry terminal and other common office equipment and softwareFollow company policies and proceduresPresent a professional image at all times to customers and vendorsPerform other duties/ projects as assigned.Skills RequiredThe ideal candidate will have experience in industrial distribution.Great phone presence as you will be doing business over the telephone.Highly organized, great with time management.Able to work in a fast-paced, self-directed entrepreneurial environment.Exceptional verbal and written communication skills.Highly proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.Should be proficient in CRM software solutionsDecision-making, problem resolution and creative thinking skills.Able to multi-task the activities with shifting priorities.Honest, assertive and systematic.Ability to work both independently and in a group environmentRelevant training in Inside Sales.Shipping and Receiving.Great positive attitude.Excellent TeamworkExperience in distribution is a plusWe are seeking a Customer Service Representative - Inside Sales to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve customer inquiries and complaintsSet follow-up appointments to keep customers aware of latest developmentsCreate sales material to present to customers​Qualifications:Previous experience in sales, customer service, or other related fieldsFamiliarity with CRM platformsAbility to build rapport with clientsStrong negotiation skillsDeadline and detail-oriented

Salary : $60,000