What are the responsibilities and job description for the IT Facility Desktop Technician II position at Banner Health?
Primary City/State:
Tucson, ArizonaDepartment Name:
IT Service Delivery COE's-CorpWork Shift:
DayJob Category:
Information TechnologyInnovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you’re ready to change lives, we want to hear from you.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position supports and maintains the desktop and mobile computing environments to ensure high quality customer service. This position is responsible for interfacing with team members within the department, as well as, customers throughout the enterprise in various project assignments and daily duties.
CORE FUNCTIONS
1. Assists customers with installation, configuration, ongoing usability of desktop related endpoints and software complying with given standards and guidelines to include onsite, remote, affiliates and partners.
2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.
3. Follows standard procedures to perform desktop troubleshooting, request fulfillment and other support activities, escalating issues to Desktop Tech III, Desktop Tech IV or IT Coordinator as appropriate.
4. Responsible for the ongoing maintenance of the supported desktop environment.
5. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
6. Documents all actions of end-user requests and/or problem resolution using tracking management systems.
7. Conducts needs assessment and provides recommendations through the appropriate investigation of specific customer and departmental computing needs.
8. Performs desktop related duties in project environments.
9. This position is responsible for systems across multiple departments system-wide and requires interactions at all levels of staff and management.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
MINIMUM QUALIFICATIONS
Associates degree or two plus years equivalent working knowledge.
Strong work ethic and initiative. Ability to work well in a team environment across the system. Customer service skills. Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.
Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Experience working with Microsoft Office O365 applications.
Variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Bachelor's degree or combination of education and relevant work experience.
A Certification. Net Certification. General knowledge of a healthcare environment is desirable. Proven work experience as a Desktop Support Technician or similar role. Hands-on experience with Windows OS and mobile platforms. Proven participation in project assignments.
Additional related education and/or experience preferred.