What are the responsibilities and job description for the System Support position at BankWest?
Scope of Job
Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will troubleshoot issues, provide end-user training as needed, and pass more complex issues to Network and Communications Administrators.
Primary Duties
Identify, diagnose and resolve non-complex issues with software, hardware, communication system, and/or network technology throughout the enterprise; communicate solutions to end-users.
Delivers, tracks, setup, and assist with configuration of end-user PC desktop hardware, software and peripherals. Including the annual refresh project.
Provide one-on-one end-user training as required.
Respond to inquiries and requests for assistance from end-users on voice, unified communications and fax communication issues. Research problems and work closely with users and/or vendors to resolve problems in a timely manner.
Assist with the management and resolution of IT Help Desk Tickets and Calls.
Maintain and track department inventory as directed by the SVP Project Management & Information Technology.
Perform other IT related tasks (workstation installs and troubleshooting, printer/scanner maintenance, software installs) as directed by the SVP Project Management & Information Technology.
Secondary Duties
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization, job specific training offered, and Quality Service programs.
Adhere to all applicable Policies and Procedures of BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
Education
An Associate's degree in a related field.
Applicable experience and/or related certifications may be considered in lieu of degree.
Experience
1 years' experience in related field.
Knowledge and Special Skills
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software, learns computer programs, and comprehends the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.