What are the responsibilities and job description for the Learning & Development Facilitator position at BankWest?
Scope of Job:
The Learning & Development Facilitator is tasked with creating and facilitating robust training solutions to meet the ever-changing needs of the organization's workforce. This position will act as a Performance Consultant, interfacing with multiple levels of the company to determine Learning & Development needs. Overall, the Learning & Development Facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation.
Primary Duties:
Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company. Develops training to foster client independence and enhance professional career development.
Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.
Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.
Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.
Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.
Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.
Stay up to date on the latest adult learning trends.
Secondary Duties:
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend and actively participate in training offered.
Adhere to all applicable Policies and Procedures of the BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
Requirements
Education:
A Bachelor's Degree in a related field.
Applicable experience and/or related certifications may be considered in lieu of degree.
Experience:
2 years' experience in related field.
Experience in training and education.
Knowledge and Special Skills:
Ability to provide mentoring and coaching.
Exceptional writing, grammar and usage skills.
Knowledge in cross functional areas of Banking.
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Knowledge of BankWest products and services.
Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.