Operations Production Supervisor - Miami Lakes (Hybrid)

SUMMARY: The Operations Production Supervisor supervises, coordinates and directs a team of hybrid employees. The supervisor is responsible for the daily workflow and ensures that all job functions are completed within assigned time frames. This includes but is not limited to providing oversight for IRA/HSA processing and monitoring, exceptions handling, customer/account maintenance transactions, abandoned properties, return mail, IOLA/IOLTA account processing, debit card operational functions, non-fraud debit card/ACH disputes, review and correction of IRS reporting. Ensures all associated regulatory deadlines are strictly adhered to and managed to ensure any losses to the bank are mitigated.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Supervises, coordinates and directs a team of hybrid employees responsible for the daily functions within the Operations Production Department.
• Assists management with making necessary decisions for personnel regarding employment, performance appraisals, salary recommendations, promotions and termination.
• Coordinates and directs the immediate activities and departmental workflow of the daily processes to ensure timely completion of responsibilities within regulatory requirements and departmental guidelines.
• Prepares work schedules and assigns duties to department personnel to ensure efficient operation of department.
• Interfaces with and provides support to other areas of the bank to assist with adjustments and corrections to customer information and general ledger reconciliation.
• Works with management team to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.
• Ensures the integrity of the daily work and that transactions are processed accurately and within standards.
• Maintains and distributes operational and statistical reports for areas of responsibility.
• Monitors data input into the department's Flash Reports to ensure that the staff is accurately entering their volumes on a daily basis.
• Monitors errors, creates standards and maintains department performance metrics to assist management with meeting head count requirements.
• Develops and maintains current departmental desk procedures for area of responsibility.
• Ensures all employees are cross trained on multiple functions to mitigate any single points of failure.
• Provides superior service to client facing employees when assisting them with customer servicing needs.
• Assist the Audit Department with periodic examinations.
• Assists the department manager with projects, initiatives and implementations impacting the department.
• Works with department manager to re-engineer operational tasks to maximize efficiencies and manage workflow capacity for effective utilization of resources.
• Works with department manager to update and administer the department disaster recovery/business continuity plan.
• Oversees the department's new release testing and data validation exercises.
• Serves on committees as a Subject Matter Expert (SME) for special projects (i.e. system upgrades, system modifications, conversions, mergers, etc.).
• Attends training seminars as required to maintain current with systems, pertinent regulations and development needs.
• Assists the department manager with the creation of departmental budget providing recommendations for capital expenditures and staffing.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Assists management in providing feedback relative to interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.