Teller

About the Company

Build a Career That Strengthens Your Community. At BankTennessee, you’re not just doing a job — you're someone your neighbors know and trust. Each day, you'll help customers with everyday banking and important life moments, building relationships that truly matter.

Rooted locally since 1934. Founded in Memphis as First Federal Savings & Loan, we’ve grown alongside the communities we serve for generations. With local decision-making, we stay closely connected to the people and neighborhoods around us. That stability allows us to invest in what matters most—our employees—through ongoing training, support, and opportunities for growth.

We’re proud to be employee-owned. It means your work contributes to something bigger—you share in the success you help create, and you share in our commitment to doing what's right for our customers and each other.

If you enjoy helping others, solving problems, and being part of a team that genuinely cares, you'll feel right at home here.

About the Role

The Teller position is a welcoming, community-facing role that helps neighbors, families, and local businesses manage their everyday banking with confidence. As the first point of contact in the branch, you will process transactions accurately, respond to customer questions with care, and connect customers to the right bank partners and solutions when needs arise. You’ll follow bank policies and procedures to safeguard customers and the Bank, mitigate risk, and ensure every interaction reflects our commitment to service, trust, and a positive branch experience.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation.
• Execute the BankTennessee service standards in every customer and teammate interaction.
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up to date on all regulations, policies, and procedures applicable to the Teller position and other branch operations.
• Complete all assigned training and development modules and seek out additional relevant professional development opportunities.
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all Teller teammates.
• Consistently demonstrate and communicate the Bank’s commitment to a culture of professionalism, compliance, high ethical standards, integrity, and respect.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-year customer service experience required; banking experience preferred.
• Minimum of 1-year cash handling experience required.

Required Skills

• Strong analytic and problem-solving skills, with a high level of attention to detail.
• Excellent communication and interpersonal skills.
• Professional and articulate communication skills, both in person and via telephone.
• Ability to maintain strict confidentiality and handle sensitive financial information.
• Ability to count cash and coin in a fast-paced environment, and to perform basic math calculations efficiently and accurately.
• Proven time management and organizational skills.
• Ability to effectively and efficiently learn Bank software programs, as well as a strong working knowledge of Microsoft Word and Excel.
• Excels in a team environment, with the ability to build and maintain professional working relationships.

This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BankTennessee is an Equal Opportunity Employer. Member FDIC.