Customer Experience Specialist - Ridgeland / 2110

General Position Scope

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The Customer Experience Specialist is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the specialist is responsible for providing excellent customer service to internal and external customers on all BankPlus products and services.

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Duties And Responsibilities

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• Protect customer and account information by following privacy policies and bank policies/procedures.
• Provide information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information, i.e. location, hours.
• Sell and cross-sell BankPlus products and services to new and existing customers.
• Close lost or stolen CheckCards, request PIN mailers and handle telephone transfers, stop payments, check reorders, etc. for customers.
• Correspond with customers via [CustomerService@BankPlus.net](mailto:CustomerService@BankPlus.net){target="_blank" rel="noopener"}e-mails, web chats, and myTTY service for hearing impaired customers.
• Responsible for customer call backs and research.
• Provide information on advertised promotions and sponsorships bank wide.
• Attend and participate in team meetings.
• Perform other duties as assigned.
• Participate in the bank's High-Performance Rewards Connections Program.
• Make referrals to Mortgage Center and Wealth Management.
• Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank's standard of conduct.
  
  

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Position Requirements

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• College education preferred.
• Banking experience preferred.
• 1 year of similar or related experience in Customer Service, Public Relations or Communications.
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Extensive reading, comprehension, and problem-solving skills.
• Schedule flexibility to cover all shifts required.
• Shifts are determined based on business needs.
• Work outside of regular business hours, as deemed necessary.
• Ability to make difficult decisions and handle multiple tasks with daily deadlines.