System Administrator

Company Description

BankMiami is a full-service community bank headquartered in Miami-Dade County, committed to delivering personalized banking solutions to meet the unique needs of its clients. Known for providing a boutique concierge banking experience, BankMiami empowers clients to achieve their financial goals while exceeding their expectations. As a trusted financial partner, the bank is dedicated to the success and well-being of its customers. BankMiami is a Member FDIC and an Equal Housing Lender.

Position Summary                           

The System Administrator is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure. This role ensures system reliability, security, and availability while providing technical support to users and internal teams.

Essential Duties and Responsibilities

• Monitor servers, systems, and applications to ensure availability and performance
• Perform routine maintenance, patching, and system updates
• Manage user accounts, permissions, and access in Active Directory and cloud platforms
• Install, configure, and support workstations, peripherals, and basic server components
• Respond to and resolve escalated helpdesk tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Document systems, procedures, and configurations
• Support onboarding and offboarding technical activities
• Follow IT policies, security standards, and compliance requirements
• Maintain a strong understanding of industry trends and best practices.

·      Perform other related duties as assigned to support IT operations and organizational needs.

·      Identify opportunities to enhance application parameters.

·      Review correspondence from application vendors to determine applicability and impact to operations, products/services and front lines.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                             

Bachelor’s degree or equivalent work-experience and one (1) or more years of IT support or system administration experience and/or training; or the equivalent combination of education and experience. PC proficient, including MS Word and MS Excel. 

Language Skills                                                    

Ability to read, analyze, and interpret laws and regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent verbal and written communications skills in English. Spanish is a plus.

Reasoning Ability

Thorough understanding of management procedures; ability to plan department activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to grasp, type or other related tasks. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds comfortably. Specific vision abilities required by this job include close vision for desk work and peripheral vision for security.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to an office environment. Noise level is at normal office capacity.

Compliance with Regulatory Requirements, Policies & Procedures

All Associates have a responsibility to understand ALL of the Bank's policies and procedures including the BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties.

When an associate has supervisory responsibilities, he or she will make certain that his/her staff understands their responsibilities to comply with all applicable regulatory issues and internal programs, policies and procedures. Any associate that fails to adhere to the Bank’s programs, policies and procedures or commits other violations of the Code of Ethics may be subject to disciplinary action up to and including termination.