What are the responsibilities and job description for the Assistant Manager position at bankHometown?
Company Description
bankHometown, a proud member of the Hometown Financial Group family, has been dedicated to community banking since 1889. Our mission is to help individuals, families, and businesses achieve their financial goals by providing personalized support and building a brighter financial future. Committed to the principles of local banking, we guide our customers through their most significant financial decisions with confidence and care. We also actively give back to the communities we serve through charitable initiatives and community programs. As both a Member FDIC and Equal Housing Lender, bankHometown remains steadfast in advocating for financial growth and success.
Role Description
We are hiring a full-time, on-site Assistant Manager to join our team in Worcester, MA. The Assistant Manager will be responsible for supporting branch operations, ensuring excellent customer service, managing staff schedules, assisting in achieving financial goals, and maintaining compliance with banking regulations. Daily tasks include leading the team, resolving customer inquiries, overseeing transactions, and contributing to the development and execution of strategies to grow the branch’s performance. The Assistant Manager will also focus on fostering a positive work environment and engaging with the local community to uphold bankHometown’s commitment to community banking.
Qualifications
- Leadership and team management skills to support and guide branch staff.
- Customer service and interpersonal skills to deliver exceptional banking experiences.
- Knowledge of banking products, financial operations, and compliance regulations.
- Analytical and problem-solving abilities to support operational efficiency and resolve customer issues effectively.
- Proficiency in technology and banking systems, including software and digital tools.
- Ability to work collaboratively, build relationships, and engage with the community.
- Minimum of an associate’s degree in business, finance, or a related field (bachelor's degree preferred).
- Previous experience in banking, retail, or a leadership role is highly desirable.