Loan Servicing Representative I

About BankFund:

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need.

Responsibilities:

· Respond to member inquiries made by phone, e-mail, or secured messaging, regarding the servicing of their loans, including but not limited to rate changes, automatic payment methods, payoffs, payoff quotes, lien releases, and copies of documentation from their loan files. Prints loan histories and prepares amortization schedules as requested by members.

· Resolve loan maintenance issues and serve as the primary member contact for the issue.

· Determine, investigate, and perform loan corrections such as payment reversals and late fee waivers.

· Complete cView activities assigned by other Credit Union Departments for loan servicing on member loan accounts in a timely manner.

· Process check payments as necessary and run Check 21 system to process end of day balancing.

· Process returned checks on members account as required by Account Operations Department.

· Manage daily, weekly, and monthly reports that include but are not limited to: Loan Payment Delinquency, Payment Error, MM_SALOT, Impending Mortgage Payoffs, CUNA report, Review LOC Over Limit.

· Process CUNA Payments for CL/CD Premiums.

· Assist other staff members in the department with questions regarding title documentation and coordinate efforts where appropriate.

· Undertake other work-related duties as assigned by the Supervisor, Loan Servicing.

· Process special loan transactions such as loan Skip-A-Pay.

For internal purposes, this position is graded as NE - 6.

The anticipated annualized base salary range for this position is $50,000 to $62,000. Final base salary for this role will be based on the individual’s job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.

Minimum Qualifications:

Education:

· Associates Degree in related field or equivalent combination of Education and Experience.

· Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Experience:

· At least 1-year prior banking experience

· A strong and proven commitment to the Credit Union’s Service PACT Philosophy

· Well-developed professional communication and member relations skills

· Proven ability to organize and prioritize tasks in a fast-paced environment

· Proficient in Computer software programs.