What are the responsibilities and job description for the Call Center Representative I position at BankFirst Financial Services?
Basic Purpose of Position:
To provide both internal and external assistance and excellent service to customers and employees through a Call Center environment.
Duties of Position:
- Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
- Position a mix of technical and excellent customer service skills.
- Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
- Maintain a friendly, patient, and positive attitude when assisting customers and employees.
- Assist customers with Online Banking, Debit Cards, and other account related questions.
- Other duties may be assigned by Call Center Team Lead.
Education/Experience/Skills:
- Experience in direct customer service.
- Previous banking and experience with a knowledge of banking systems preferred.
BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity