Client Representative / Personal Banker III [Full-Time]

Summary: Meets the Bank's business objectives of cross selling and increasing the market share of the branch. Builds Customer relationships and recognizes potential opportunities by making quality referrals to internal departments of the Bank. Opens, maintains, and closes deposit accounts. Actively promotes BankFinancial. Has sales mentoring and operational oversight responsibilities. May be asked to obtain and maintain insurance licensing.

Essential Duties and Responsibilities

Customer Service/Sales

1. Provides exceptional customer service. Meets and strives to exceed the standards established and outlined by management.

1. Maintains updated Bank product knowledge including all loan, IRA and safe deposit box products and services.

1. Meets or exceeds all established sales goals assigned by identifying the needs of potential and existing customers, offering appropriate products and services, and referring qualified clients.

1. Efficiently and professionally responds to all customer inquiries, send necessary tasks, research transactions and resolve problems in order to address customer concerns in a timely manner.

1. Participates in and is responsible for completion of individual and staff calling campaigns. Completes all calls by the established deadline.

1. Identifies, coordinates, and participates in appropriate outside sales activities and events to promote Bank products and services. These duties may be scheduled before, during, and after hours.

Branch Operations

1. Performs the following Client Representative I Duties:

1. Performs the opening, maintenance and closing of accounts including IRA products and safe deposit boxes.

1. Obtains and verifies new customer information to establish new account relationships. Complies with USA PATRIOT Act.

1. Performs teller responsibilities; accepts deposits and processes all required account transactions. Maintains and balances a cash fund.

1. Adheres to the Cash Difference/Occurrence Policy and all reporting requirements. This includes timely resolution of out-of-balance discrepancies.

1. Sets priorities and manages time in order to complete all tasks, reports and customer follow up on time while ensuring accuracy and thoroughness.

1. Performs the following Client Representative II Duties:

1. Balances branch daily and reports out-of-balance situations conditions according to policy. Resolves out-of-balance conditions accurately and promptly.

1. Completes required monthly audits in accordance to policy and audit associates' work.

1. Approves transactions within assigned authority limits while ensuring that Bank's policies/procedures and security procedures are being followed.

1. Performs branch opening and/or closing procedures in accordance with security procedures. This includes possession of keys as well as combinations to various vaults.

1. Manages the daily activities of the safe deposit vault area; including entry, delinquency/late payments, agreements, opening/closing boxes, and key accounting and issuance.

1. Interacts with various Bank departments to resolve tasks.

1. May perform duties and responsibilities of a licensed platform banker which would require obtaining an insurance license to sell brokerage and/or insurance products.

1. Participates in and attends all scheduled branch sales/operational and team building meetings.

1. Complies with the Privacy and Customer Data Protection Policy by maintaining customer confidence. Protects Bank operations by keeping information confidential and secure at all times.

1. Adheres to all Bank policies and procedures and all local, state, and federal statutory regulations.

1. Complete all Bank required training.

Staff Development/Leadership

1. Ensures that adequate staff is scheduled to meet appropriate business levels, oversees that customers are serviced quickly, efficiently, and that all standards are met.

1. Provides assistance to ensure that associates are properly trained to enhance career development and following company policies and procedures.

1. Maintains continuous program for self-improvement by attending educational workshops and reviewing professional publications.