Description

Role: The Administrative Assistant facilitates the routine operations of the administrative area by performing a variety of responsibilities. Serves as an initial point of contact, answering phones and greeting visitors or vendors. Coordinates routine vendors and building maintenance needs. Assists with internal and external events.

Key Responsibilities:

• Provide exceptional customer care when speaking with customers on the phone, communicating through email, and when greeting guests in the office.
• Answer incoming calls to the front desk from the main line and route them appropriately.
• Provide administrative support at a bank-wide level, managing the administrative calendar, scanning and filing documentation, and managing the conference rooms. Respond to and resolve administrative inquiries and questions.
• Coordinate and schedule travel, meetings, and appointments for managers and supervisors.
• Help maintain workplace security by monitoring front door cameras and logging all visitors in to the building and issuing, checking, and collecting badges as necessary.
• Process and distribute incoming/outgoing mail and shipments, including picking up mail from the post office.
• Maintain office supplies, coordinate maintenance of office equipment, and work with routine vendors to ensure the upkeep of office and building maintenance.
• Support special projects related to building maintenance or administration as requested.
• Assist with internal and external events or meetings, coordinating registration/sign up, food and beverage, prizes or giveaways, and other tasks as assigned.
• Coordinate customer audit requests, ensuring documentation is returned to customers within the requested timeframe.
• Assist with onboarding new staff, including completing administrative tasks and coordinating tasks from other departments.
• Maintain and update customer databases or customer relationship management system with accurate data.
• Adherence to compliance and audit requirements, such as BSA and Privacy, as identified by management, internal policy, or federal rules and regulations.

Qualifications

Qualifications and Requirements:     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 1-3 years of experience as an Administrative Assistant, some college preferred.
• Customer relations skills.
• Good communication skills, including a pleasant telephone manner as well as knowledge and usage of proper grammar in oral and written communications.
• Flexible with the ability to multi-task and work under pressure.
• Strong organizational skills and detailed oriented.
• Proficient computer knowledge with experience using Microsoft Office Suite and moderate typing skills.
• Mathematical and analytical skills – Accounting or Accounts Payable experience preferred.
• Ability to maintain confidentiality.