Operations Specialist

I am Susana Feightner, VP Central Operations Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

We are currently looking for an Operations Specialist to work Monday - Friday 8:30 am -5:30 pm at our Branch located at 2605 Washington Blvd. Ogden, UT. This Operations Specialist is responsible to process and balance daily exception items such as incoming and outgoing check returns for Positive Pay/Stop Pay/NSF, etc. Manage Positive Pay data by uploading issued checks, marking pay/return decisions and returning items. Create notices and IRDs and mail to the customer. Assists the Item Processing Clerk and ACH Clerk with backup along with various tasks. Secondary Call Center support for customer service and/or debit card calls

Job Qualifications:

• Minimum of 2 years’ experience or operational equivalent preferred
• Basic computer skills working with Microsoft Word and Excel.
• Must have excellent customer service skills.
• Must be able to ensure established policies and procedures are being followed.
• Knowledge of check rules and regulations a plus.
• Must be accurate, organized and able to handle multiple tasks at once.
• Must follow through on assignments and duties to ensure their timely completion.
  
  
  

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values
  
  
  

Job Description:

• Handles Incoming/Outgoing Returns. Download daily return files from Fed. Review all items and either chargeback customer account or re-deposit item. Manages the outgoing return process by processing Critical Repair exceptions and balancing inclearing exception return items, processing return file and uploading outgoing file to Fed. Create and mail customer notices including the IRD. Monitors the applicable GL reconciliations and follows up on any applicable outstanding item(s). Ensures compliance with applicable Federal regulations.
• Positive Pay: Review the reports for customer issued items each day. Make return/pay decisions based on reports from vendor. Provide additional training to customers as needed. Manage and own vendor updates as needed and provide training to applicable staff.
• Backup Responsibilities: Occasionally provide backup support for various roles such as the Item Processing Specialist, Research Specialists, etc.
• Call Center: Handle customer service calls for general and debit cards as a secondary support. Handle researching various customer transactions if necessary.
• Testing Upgrades: Assist in testing upcoming software releases related to our banking core or positive pay.
• Other duties as assigned.
• The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.