Universal Banker I

SUMMARY

Participates in building customer relationships by promoting bank’s products and services to customers through needs identification, maximizing a profitable relationship. Serves in the role of a premier relationship banker, advising clients in their selection of financial products and services, utilizing a needs-based selling approach. The associate will expand existing client relationships and develop new relationships through knowledge and operational efficiencies of banking services; and will perform multiple duties associated with the operation of a financial banking center to include consumer lending and business development.

ESSENTIAL FUNCTIONS

• Provides highest standard of customer service to customers and peers
• Establish relationships with customers by promoting customer care, answering customer queries, researching customer accounts and generating referrals for deposits and other lines of business
• Demonstrates knowledge in all aspects of teller functions, including ordering and verifying cash from Federal Reserve bank, balancing the ATM, documentation of required reporting, security procedures and guidelines, and bank policies and procedures, acts in accordance with bank compliance
• Assist in providing on-the-job training with teller team as well as provide assistance and follow-up guidance to teller team, i.e., data entry, errors or discrepancies, special or difficult internal transactions, problems or customer inquiries
• Conduct monthly audits of teller cash and ATM; monitor adequate vault cash and/or cash recycler limits as required by bank policy; complete daily/monthly reporting as applicable
• Successfully completes ongoing training and any other compliance training deemed necessary
• Assist customers with basic account opening, maintenance and other customer service
• May have responsibility of balancing ATM
• Assist customers with mobile and online banking inquiries
• Completes required bank compliance courses as assigned
• Cross sells and/or refers Bank products and services to customers through needs identification, maximizing profitable relationships
• Ability to use bank’s computer software effectively and efficiently, using efficient keyboarding skills
• Performs other duties as assigned

EEO: M/F/Disability/Vet

MINIMUM EDUCATION, EXPERIENCE AND SKILLS

• High school diploma or equivalent required
• 2 to 3 years of proven teller or high-volume money handling experience preferred
• Demonstrated customer service experience preferred
• Interpersonal skills to represent the Bank in a positive manner with customers and peers
• Professional in appearance and in verbal and nonverbal communication
• Ability to uphold confidentiality
• Ability to follow direction and/or instruction and work under established guidelines
• Ability to solve practical problems
• Ability to handle a variety of tasks and priorities during a business day
• Reliable, flexible and team oriented
• Ability to operate on-line teller terminal and applicable software