What are the responsibilities and job description for the Business Communication Specialist position at Bank of the Flint Hills?
Business Communication Specialist
The Business Communication Specialist is a key member of the communications team who specializes in supporting the bank’s business products and services. This individual combines strong communication and customer service skills with technical understanding to provide accurate, timely support for business clients and internal staff.
In this role, the specialist serves as the primary point of contact for the backend processing, setup, and maintenance of business products such as ACH for Business (Cash Manager), Remote Deposit, Wires, Positive Pay, Bill Pay for Business, Merchant Services, and Autobooks.
This position thrives on teamwork and collaboration. The specialist will work closely with the communications team, learning and training together to strengthen both technical knowledge and customer communication. They will collaborate daily with a variety of officers across the bank, including lenders, business development teammates, and department leaders, to ensure every business customer receives consistent, coordinated support.
Primary Responsibilities
- Build and maintain strong relationships with business customers through professional communication via phone, email, and Banno chat.
- Serve as the primary contact for backend setup, changes, and support of business banking products and digital services.
- Collaborate with the Communications team to ensure consistent messaging and support across all business service communications and customer touchpoints. (responsible for business-related questions or escalations that require deeper technical knowledge).
- Partner with department officers, lenders, and business development teammates to coordinate business service setups, customer onboarding, and problem resolution.
- Troubleshoot and resolve issues related to business digital banking access, ACH origination, Remote Deposit scanners, and other services.
- Process product and account setup requests accurately within the bank’s systems, ensuring all documentation is complete and compliant.
- Maintain and update internal documentation, tracking systems, and customer records related to business services and support cases.
- Provide education and guidance to business customers on digital banking features and best practices.
- Identify recurring issues, inefficiencies, or opportunities to improve communication and backend workflows.
- Support reporting and tracking of business product usage, setup activity, and service performance as needed.
Qualifications
- 2 years of banking, customer support, or digital banking experience preferred.
- Familiarity with business banking products such as ACH, Remote Deposit, Wires, and Positive Pay.
- Strong written and verbal communication skills with the ability to explain technical processes clearly.
- High attention to detail and accuracy when working with customer data, system setups, and documentation.
- Confident using multiple banking and digital systems simultaneously.
- Strong problem-solving and organizational skills.
- Ability to work independently as well as collaboratively with peers/colleagues across multiple departments to achieve shared goals.
- Proficiency with Microsoft Office tools (Outlook, Word, Excel); experience with workflow tracking software a plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Work Location: In person