What are the responsibilities and job description for the Deposit Operations Representative position at Bank of New Hampshire?
Job Title: Deposit Operations RepresentativeLocation: Operations CenterEmployment Type: Full-Time (This is an On-Site Position)Join New Hampshire’s Award Winning Local Bank – Where You Matter Most!At Bank of New Hampshire, we are committed to delivering exceptional service and support to our customers, employees, and communities. As the oldest and largest independent bank headquartered in the state, we pride ourselves on our integrity, customer focus, and community involvement. We are currently seeking an experienced, detail-oriented and dependable Deposit Operations Representative to join our Deposit Operations team.Position Summary:The Deposit Operations Representative plays a key role in supporting the bank’s operational efficiency and ensuring accurate processing of customer transactions. This position is responsible for a variety of back-office deposit-related tasks, including processing stop payments, deposit returns, IRA/HSA servicing, account maintenance, research requests, and providing internal support to branches and departments.Key Responsibilities*:Process and monitor daily deposit operations functions including overdrafts, returned items, stop payments, and account adjustments.Perform routine and complex account maintenance with accuracy and attention to detail.Respond to internal inquiries regarding deposit accounts, transactions, and systems.Research and resolve issues related to customer accounts in a timely and professional manner.Ensure compliance with all applicable regulations, policies, and procedures.Assist with documentation, reporting, and quality control reviews as needed.Support the team and department with additional tasks and projects as assigned. *Note: These are representative only and are not intended to include all possible assignments to this position or position classification.Qualifications:The ideal candidate will have extensive experience in deposit operations, to include CD processing, IRA/HSA rules and servicing, Insured Cash Sweep/CDARs, Exception Item processing and Legal requests such as Liens, Levies, Writs and Subpoenas.At least 3-5 years’ experience working in Bank operations. Experience working with Fiserv core systems is preferred. Must be proficient in Microsoft products such as Word, Excel, Outlook and Teams and comfort working with banking systems.Strong attention to detail and ability to multi-task in a fast-paced environment.Excellent organizational, analytical, and communication skills.Commitment to delivering exceptional internal service and working collaboratively with colleagues.Education:High school diploma or equivalent required; associate degree in business or related field preferred.FLSA: Non-ExemptTYPE: Full TimeSchedule: Monday - Friday, 8:00 am to 4:30 pm (end time may vary depending on department needs).Why Work at Bank of New Hampshire?At Bank of New Hampshire, our work environment is fast-paced and collaborative. We offer excellent benefits as well as opportunities for career growth throughout the organization. Employees are provided competitive pay, benefits on day one of employment, 401(k)- 50% company match up to 6%, generous paid time off that includes paid time off to give back to the communities in which we live and work. Bank of New Hampshire also provides employees with tuition assistance through our partnership with UNH CPS, internal training opportunities and more! Pay commensurate with experience.Bank of New Hampshire, incorporated in 1831, is an award-winning community bank with more than 21 locations and over 250 employees. We’re progressive and growing, and are seeking candidates who take great pride in being part of a team that provides superior quality service while building and enhancing relationships with our customers.Please click "apply" above to submit your resume for consideration and to apply online.Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Please contact HROperations@bnh.bank.EEO Employer including Vets and Disability Member FDIC*No Agencies at this time please*