What are the responsibilities and job description for the Customer Service Representative position at Bank of New Hampshire?
Position: Customer Service Representative: Full-time
Location: Operations Center - Gilford, NH
Remote Work: If hired, candidate would be required to work on-site in Gilford, NH until the completion of training. Option of remote work would then be reviewed.
Schedule: Monday - Friday & rotating Saturdays
As a Customer Service Representative for Bank of New Hampshire, you genuinely enjoy speaking with customers and helping them with their needs. This position plays an essential role in assisting customers with inquiries, receiving inbound calls and chats for our 21 branches, while also assisting with a wide array of digital products and services, fraud and identity theft, and more!
Prior experience working in a call center, banking, or related customer service role is preferred! We are willing to train the right candidate if you have the drive to succeed, willingness to learn something new, and a knack for customer service. After successful completion of all training and proven proficiency to work independently, remote and/or hybrid options may be available. Lastly, you must have a minimum of a high school diploma or GED equivalent.
You will be joining a team that is supported, cares about each other, and likes to have fun every day. Teamwork at its finest!
Additional details about the position are listed below:
As a Customer Service Representative with Bank of New Hampshire, you will be responsible for the following tasks (to include, but not limited to):
- Providing quality customer service in a prompt, professional, and accurate manner in a call center.
- Respond to customer inquiries related to their accounts via telephone, fax, U.S. mail and e-mail
- Provide customers with helpful education and professional representation of all bank products and services
- Directs and/or forwards call to the department/employee that is directly responsible for proper follow-up and resolution
- Handles outbound service calls as they arise
- Performs other related duties as assigned.
Education & Qualifications:
- High School Diploma or GED equivalent required
- 1-2 years of customer service and/or banking experience; Prior experience working in a call center preferred
- Experience working with switchboard functions
- Experience using Microsoft (Word, Excel, Outlook)
- Excellent listening, verbal and written communication skills
- Strong attention to detail
We provide all employees competitive pay, benefits on day one of employment, 401(k) with 50% company match on the first 6%, generous paid time off, and paid time off to give back to the communities in which we live. We also provide our employees with internal/external training opportunities, company events and more!
Can you multitask? Think independently? Do you have strong attention to detail and are willing to impact our customers positively? Are you able to alleviate complicated situations? Do you want to be part of an incredible team? If you said yes, then this position may be for you!
For immediate consideration, please click "Apply" above to submit your resume and to apply online.
Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912
EEO Employer including Vets and Disability
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