What are the responsibilities and job description for the Financial Services Operations Manager position at BANK OF LUXEMBURG?
At Bank of Luxemburg, our mission is To Have a Positive Impact on People’s Lives. As a community‑minded financial institution, we believe strong relationships, teamwork, and continuous improvement are the foundation of exceptional service. We are seeking a Financial Services Operations Manager to support Legacy Financial Services, our investments and financial planning division, and help ensure our clients receive the highest level of care, accuracy, and professionalism.
The Financial Services Operations Manager is a brand new role within our Financial Services Department and oversees the operational workflow of Legacy Financial Services, ensuring efficient, compliant, and client‑focused processes. This role manages administrative staff, enhances operational systems, and collaborates closely with advisors, internal teams, and the broker‑dealer to support high‑quality client service.
Key Responsibilities
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Lead, coach, and develop Customer Service Assistants, ensuring strong performance, clear expectations, and opportunities for professional growth.
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Improve operational efficiency by implementing and maintaining procedures, serving as the primary operational contact with the broker‑dealer.
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Coordinate and track service requests to ensure timely resolution and effective communication with clients and internal partners.
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Conduct data audits, support internal and external audit processes, and strengthen data integrity across platforms and workflows.
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Prepare and analyze operational, client, and financial data using Excel, CRM systems, and analytical tools to support advisors and management.
What You Bring
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Bachelor’s degree in Finance, Data Analytics, Business Administration, or related field — or equivalent experience.
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At least three years of supervisory and operational experience.
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Strong communication skills and the ability to work collaboratively across teams.
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Ability to manage multiple priorities, adapt to change, and maintain accuracy in a fast‑paced environment.
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FINRA SIE required within one year of hire; additional FINRA licensing encouraged.
Why Bank of Luxemburg
Joining our team means becoming part of a community‑focused organization that values integrity, service, and continuous improvement. We are proud to be recognized as a 2025 Top Workplace, a reflection of our commitment to creating an environment where employees feel supported, valued, and empowered.
If you’re ready to make a meaningful impact and help strengthen the operational foundation of Legacy Financial Services, we’d love to meet you. Apply today and be part of a team that works every day to positively impact the lives of our customers, coworkers, and community.
Salary : $58,100 - $71,200