Customer Service Supervisor at Bank of Lexington

This position is for a Customer Service Supervisor. The ideal candidate MUST have supervisor experience in the banking industry.

Must haves:

• Hard-working mentality
• Excellent customer service
• Willingness to learn
• Proficient computer skills
• Interpersonal communication skills
• Teamwork oriented

Essential job responsibilities include, but are not limited to:

• Cash handling working experience, Required
• Promote cross-sell bank products and services
• Provide exceptional service to all customers both internal and external
• Process transactions: deposits, withdrawals, cashier’s checks, payments, wire transfers, etc.
• Responsible for balancing cash as required by policy or process
• Reliable and dependable
• Honest and trustworthy
• Collaborate and brainstorm to improve bank processes and procedures
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
• Handle consumer and business customer requests with professionalism, directing more complex issues seamlessly to the lead customer service representative or other leadership as necessary
• Demonstrate sound judgement in decision making, abiding appropriately to established guidelines and procedures
• Serve as a bank representative in professional, business and community organizations to promote bank services.

Qualifications:

• High school diploma or equivalent, required
• Minimum of two year working experiences in a customer service position, required
• Bank teller experience, required
• Position involves extensive cash handling, which requires ability to perform math and ability to balance regularly
• Position involves contact with the public, necessitating the ability to present a professional image
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue
• Knowledge of Microsoft software products, preferred
• Strong interpersonal communication skills
• Strong customer service skills
• Sufficient computer literacy

Position includes:

• Medical coverage
• Voluntary group dental and vision insurance options available
• Company-paid holidays and PTO
• Basic life, short-term and long-term disability insurance and life, accident and death insurance options available
• Retirement plan
• Scheduling Monday to Saturday with rotating Saturdays 
• Bank of Lexington is an Equal Opportunity Employer