220 PERSONAL BANKERS - UNIVERSAL BANKER III

Build Your Career with a Bank That Stands for More 

For 100 years, Bank of Labor has been a trusted financial partner for businesses in the Kansas City region.  We are uniquely positioned as the leading Labor-focused Financial Institution (FI) whose strategic initiatives have set a national course to serve the needs of Labor Unions across the entire country. Expertise in specialized financing has enabled us to provide debt capital for the construction of training centers from coast to coast. And because we enjoy a national reputation for our Trust Services and Treasury product offerings, our Labor relationships are comprehensively served. Bank of Labor is the only majority-owned and operated bank in the nation whose focus combines deep industry expertise with modern banking solutions to serve Labor organizations, businesses, and consumers. We are approaching a significant milestone in asset growth!
 

Bank of Labor doesn’t just provide financial services—we champion the values of integrity, resilience, and community. Our team of professionals plays a vital role in maintaining strong internal controls, risk management, and regulatory compliance, ensuring that we continue to uphold our mission while driving innovation in banking.

We are seeking to add top talent to our ranks with a leader driven to help shape the future of our franchise. If you’re a strategic thinker with a passion for excellence and leadership, Bank of Labor offers the opportunity to make a meaningful impact in an organization that values expertise, collaboration, and innovation.

Join a team where your work matters—at a bank with a legacy of strength and a future of opportunity.

220 PERSONAL BANKERS - UNIVERSAL BANKER 3

JOB SUMMARY:

Has responsibility to meet or exceed the required expectations of our “ESP” (Exceptional Service Provider) program (refer to the Employee Handbook). 

Under direct supervision and in accordance with established policies and procedures, the successful candidate performs a variety of duties, ensuring smooth operation in the Retail area.  These responsibilities include performing numerous activities associated with the teller and personal banking functions.  The employee’s work influences the professional image of the Bank within the community it serves.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions. 
• Specialized training in basic principles or techniques in specific areas such as customer service, personal computers, teller/personal banking is necessary.   
• Minimum educational requirement includes a high school degree or equivalent with prior sales and customer service experience in a retail banking environment; a college degree is preferred. 
• At least 1 year teller and 3 years Personal Banker Experience is required.
• Previous background in direct sales and a proven track record in a sales goal/ incentive environment will enhance the performance of this job.
• Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory.  This position requires daily interaction with employees, clients, and vendors; concise communication, translation and interpretation of various concepts are critical.
• A thorough knowledge of the procedures and polices related to the smooth functioning of the teller, personal banking, consumer lending, overdraft protection/safe deposit area and a working knowledge of the on-line computer system for information retrieval by using a CRT or teller terminal is necessary.
• Employee should have an understanding of compliance with Federal & State laws governing teller, personal banking, and overdraft protection/safe deposit areas.
• Attention to detail required.
• Previous demonstrated ability to work independently with little direct supervision.
• Required registration on the federal Nation-wide Mortgage Licensing System (NMLS) Registry.

PRIMARY RESPONSIBILITIES / EXPECTATIONS (Weighting cannot exceed 100%; Each % represents the value of the job, not time spent):

• Job Performance Behaviors (Weighting Percentage: 20%):

• Contributing to organization success
• Job effectiveness
• Relationships
• Customer satisfaction.

• As Substitute Teller this individual (Weighting Percentage: 20%):
• Assists in the daily operation of the facility.
• Maintains compliance with security policies and procedures of the bank. 
• Provides service to clients by accepting deposits, verifying cash, and issuing receipts for checking and savings accounts. 
• Cashes checks by verifying endorsements, obtaining approvals for cash transactions, and referring clients to supervisor, manager, or officer when appropriate. 
• Performs other teller duties such as accepting loan and utility payments, issuing official checks and money orders, selling gift cards, processing cash advances on credit cards and redeeming savings bonds.
• Prepares individual daily settlements of teller cash and proof transactions. 
• Coordinates and/or performs surprise cash audits with Lead Teller or Branch Management.

• As Substitute Personal Banker this individual (Weighting Percentage: 60%)
• Assists clients and branch personnel, by opening and processing various types of accounts.
• Consults with clients regarding specific deposit account needs.  Responds to client inquiries regarding account status, research problems with accounts, and resolves errors whenever needed.   
• Quotes rates, service charges, restrictions, and other relevant information about the accounts.
• Prepares paperwork for opening new accounts.
• Prepares required documentation to initiate wire transfers to ensure appropriate approvals are obtained, documentation has been forwarded to the Controller, and finally confirmation the request was executed.
• Prepares necessary paperwork required for account maintenance.
• Supervise processes to include gathering info for review and perform audits with branch management for the CAP process for the branch.
• Reports to management include new accounts, new products and services, referrals, exceptions for the branch, and other reports as assigned.
• Thorough and demonstrated knowledge of bank products, services, policies, and guidelines.
• In the absence of management in the branch, will be accountable to address questions, complaints, etc. and determine the best course of action to resolve.
• Will accept all types of loan applications, communicate loan decisions, and close all consumer loan products, including 1^st mortgage loans.
• Provides account verification on information received from various sources when properly authorized by client. 
• Capitalizes on opportunities to cross-sell additional bank services (Trust, Investments, and Loans) and makes referrals to appropriate departments. 
• Maintains a high degree of accuracy on all documentation, high proving percentage and low difference.
• Manage high net-worth client relationships to ensure optimum satisfaction with the bank.
• Make proactive calls to identify potential opportunities for growth.
• In-person business development calls on both existing and prospective clients.
• Willingness to participate in local civic activities and organizations.

SECONDARY RESPONSIBILITIES:

• Other duties as assigned or deemed necessary by Management to ensure a continuous workflow of daily operations.

PHYSICAL REQUIREMENTS:

• Standing (80%), lifting up to 20 lbs. (5%), repetitive motion (80%), sitting (10%)

CONTACTS:

Internal: all Bank employees

External: clients, other financial institutions

Salary : $22