What are the responsibilities and job description for the Universal Banker position at Bank of Franklin County?
You can work at any bank - no problem - but if you want to work for the new banking tradition for the next generation, you need to apply to Bank of Franklin County (BFC) TODAY!
BFC has an immediate opening for a Universal Banker (think the swiss army knife banking positions). In this highly-visible role, you will be the "one-stop-shop" for most banking interactions that existing and prospective clients will have. You will receive in-depth training to ensure your success in this role and will have an opportunity to work with some of the newest banking technology available in the area.
WHAT YOU’LL DO
- Develop and grow customer relationships through sales initiatives
- Perform transactions which include, but are not limited to, processing customer transactions, opening, and closing accounts, performing maintenance of all consumer products, handing lending requests, and utilizing the cash recycler technology while following established policies and procedures.
- Educate customers on bank technology, such as mobile and online banking, ITM (Interactive Teller Machine), etc.
- Comply with the Universal Banker performance standards.
- Greet customers promptly in the lobby or on the phone, identify their immediate needs, and utilize branch workflow procedures to provide the highest level of customer service.
- Complete routine onboarding requirements for new accounts.
- Assist the team in reaching established production, sales, cross-sell, and operational goals.
- Complete necessary daily, weekly, and monthly reporting.
- Refer business opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending, and cash management.
- Attend required meetings or training to enhance skill sets
- Follow established security procedures, as well as ensure customer information is safeguarded at all times.
IN THIS ROLE, YOU WILL NEED
- Excellent communication (verbal & written) skills
- Ability to multi-task and prioritize projects
- Comprehensive knowledge of bank products and services
- Proficiency with smartphones and current technology
- Team-oriented
Bank of Franklin County is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, age, national origin, disability, genetic information, veteran status, gender identity, or any other characteristic protected by law.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Financial planning services
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Prescription drug insurance
- Referral program
- Vision insurance
- Volunteer time off
Work Location: In person