What are the responsibilities and job description for the Teller position at BANK OF COMMERCE?
Shift includes: Rotating shifts Monday - Friday between the hours of 7:15am and 5:00pm; Rotating Saturdays 9am - 12pm
Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. Tellers process and record routing transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.
- Accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
- Cash checks
- Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Process credit card cash advances
- Assist in ordering, receiving, verifying, and distributing cash
- Answer customer inquiries and refer customers to the proper service are for issues that cannot be resolved at the teller line
- Providing additional products including cashier's checks, personal money orders
- May be responsible for bank opening and/or closing
- Maintains the highest level of confidentiality with all information obtained
- Promotes the bank's products and services
- Represent the Bank in a manner that maintains and expands positive relations with customers, potential customers and co-workers
- Perform as a team member in allocating and coordinating the work flow
- Contribute to the fulfillment of department and company objectives and goals
- Comply with all department and company policies, procedures and regulations
- Other duties as assigned
- Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
- Mathematical skills
- Strong communication and organizational skills
- Detail oriented, high degree of accuracy
- Competence with computers, telephones, 10-key calculator and other office machinery
- Ability to work in a fast-paced environment & under pressure as needed
- Ability to make sound decisions.
Education & Experience
High school diploma or GED equivalent preferred
Previous teller experience preferred but not required.