Deposit Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to interact (in person, phone, and electronic communication) with the public well and to deal effectively with their questions or problems.

• Knows the Bank’s products and services thoroughly and seeks out opportunities to explain, promote, or sell products/services.

• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent client service.

• Ability to establish and maintain effective working relationships with co-workers, employees and officials in other departments.

• Must adhere to supervisory responsibilities in accordance with BCT’s policies and applicable laws.

• Responsibilities may include interviewing, hiring, training, performance appraisals, rewarding and disciplining employees, addressing/resolving employee relation matters.

• Responsible for following/adhering to established New Hire Onboarding Program

• Create efficiencies within the department processes and products that will result in time savings, reduction of risk and improvement of client service for internal and external clients.

• Complete yearly escheatment process.

• Complete end of month balancing and reporting.

• Assist with implementation of Business Plan projects, special projects, and budget items

• Coordinate all internal and external audit preparations as required.

• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs) and instructions.

• Participate in ongoing skill, compliance, product, market, risk management and security training as required for the position and apply knowledge in performance of daily tasks.

• Works with external vendors to resolve client problems and inquiries.

• Provides project support; assists with the research, evaluation, testing, installation, and monitoring of selected new vendors/systems.

• Utilizes experience-based knowledge to research and resolve client inquiries explaining specific policies, procedures, and products. Ability to effectively present information and respond to questions and service requests from customers and staff.

• Promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff for new services.

• Develop and train the team as a whole and individually.

• Verify and maintain IRA documentation. Assist with RMD and other required IRA reporting.

• Index customer and account documentation to bank database.

• Complete daily review for OFAC certified names and address matches.

• Verify holds placed in accordance with Reg CC.

• Verify proper documentation and time frames for stop payments. Aid in proper completion of stop payments if necessary.

• Conduct daily reviews of file maintenance on employee and insider accounts.

• Review posted transactions through BSA Yellow Hammer Fraud Detective for proper endorsement and related account history.

• Research ACH, Wire, Check and Debit Card disputes, errors, and customer problems proficiently.

• Assist clients with all products and services that touch an account.

• Complete daily rotation work that will be shared with fellow employees: Sweeps, GL Balancing, EIP, Foreign items, ATM Reconcilement, Suspense Balancing, ICS Balancing, Levies/Garnishments, SSI/Medicaid Verifications, daily ACH items, Verifications and other duties that may be assigned.

• Assist in capture of balanced work and preparation of outgoing cash letters.

• Balances outgoing and incoming returns.

• Creates general ledger tickets as required to reflect fee reversals and correction tickets.

• Operation of FedLine for funds transfer, currency orders, ACH, ACH returns, check returns, large dollar notifications, direct deposit set-up, savings bonds, electronic federal tax payments.

• Performs routine clerical duties as directed.

• Asist with digital banking questions and set up.

• Assists with statements and other various duties as needed.

• Directs activities of workers engaged in implementing banking services.

• Prepares financial and regulatory reports required by law, regulations, and Board of Directors.

• Participates with executive management in the allocation of retail sales goals and the achievement of individual sales goals.

• Monitors and reviews deposit operations security procedures.

• Monitors and oversees daily deposit operations to include balancing and procedure follow through.

• Issues written and oral instructions.

• Ensures that all standard operating procedures are being followed according to federal and state regulatory guidelines.

• Contacts clients and business, community, and civic organizations to promote goodwill and generate new business.

• Participates in community activities, in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank.

• Oversee the staff direction to assure effective utilization of personnel.

• Conducts timely and objective performance evaluations.

• Monitors the knowledge and skill levels of personnel to identify development and training needs.

• Meets regularly with staff to communicate objectives and goals, and employee input to improve department performance so that high quality information flows in both directions.

• Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured.

• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.

• Professional appearance that evokes the customer’s trust.

• Adheres to all bank policies and procedures and to internal controls and system access restrictions.

• Self-Development: pursue additional education or training to remain current, improve knowledge, and diversify skills.

• Client confidentiality: never reveal or divulge client information to anyone outside of the Bank.

• Versatility: Ability to multi-task under pressure and fast paced environment.

• Knowledge of the Funds and Files Transfer Services and Operating Rules.

• Knowledge of the Payment Rails and Regulations: ACH, Wire, Check, Debit Card

• IRAs and the regulations and rules for IRAs

• Strong working knowledge of various bank regulations.

• Strong written and verbal communication skills.

• Strong computer skills necessary. Proficiency in Microsoft Office products, including Word and Excel.

• Strong time management skills and the ability to prioritize multiple tasks.

• Reliability, flexibility, professional etiquette, and sound judgment are important.

• Team player with proven ability to work cooperatively but also assume administrative responsibilities.

• 3-5 years Deposit Operations experience required with an emphasis on electronic-based financial services preferred

• Bachelor’s Degree preferred

• Accredited ACH Professional (AAP)

• Ability to adhere to BCT’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus

• Must possess a knowledgeable background of the bank’s operational procedures and policies regarding lending and deposit functions.

• Position demands a person with a pleasant personality with an above average knowledge of fundamental arithmetic.

• Must have basic skills in operating a computer, adding machine and typewriter.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to operate standard office equipment.

• Ability to speak in a clear and understandable manner and write legibly.

• Ability to answer telephones and greet public in a friendly and courteous manner.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.