Community Banking Office Lead (Assistant Branch Manager)

Please note that we are a smoke free campus, which includes pre-employment drug screening and our drug free workplace program does not allow medical marijuana.

At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-peer solutions to propel Bank of Central Florida’s strategic objective of being the preferred community financial institution across Central Florida. We care about our team members, our clients, and our communities, and in doing so, our employees demonstrate servant leadership and volunteering within the community. Bank of Central Florida’s team reflects the characteristics of our core values and leads by example.

POSITION OVERVIEW

The Community Banking Office Lead is responsible for the day-to-day operations of the Community Banking office. They will partner with the Community Banking Operations Administrator to ensure operational procedures are implemented and carried out. They will partner with the Senior Community Banking Relationship Manager to ensure sales and service standards are being met.

DUTIES AND RESPONSIBILITIES

· Required to be fully knowledgeable and skilled in the areas of client services, including but not limited to deposits, withdrawals, payments, change orders, Cashier’s Checks, opening and monitoring business and personal deposit accounts, deposit account onboarding and servicing, and Online Banking and Mobile Banking support.

· Maintain records and perform audits as outlined by Community Banking procedures.

· Perform research to find resolutions for teller outages.

· Collaborate effectively with partners to identify opportunities and deliver exceptional client service.

· Serve as Community Banking office leadership in the absence of the Senior Community Banking Relationship Manager.

· Provide feedback and opportunities for development of Community Banking staff to the Senior Community Banking Relationship Manager and/or Community Banking Operations Administrator.

· Support marketing efforts to promote the bank’s products and services.

· Utilize knowledge of the Bank’s products and services to effectively meet the needs of our clients, referring to the appropriate partners for additional services when required.

· Demonstrate ongoing learning agility by actively participating in continuing education opportunities.

· Consistently provide a high level of client service, both internally and externally, representing the Bank professionally, efficiently, and tactfully.

· Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records and maintaining appropriate records.

· Adhere to the Bank’s policies and procedures and all Federal and State laws and regulations.

· Perform any other duties, as assigned.

COMPETENCIES

· Collaborative and Team Oriented: Fosters a culture of teamwork and collaboration by developing, maintaining, and strengthening partnerships with others to accomplish work goals and solutions that all team members can support.

· Detailed Oriented: Exhibits strong organizational skills, time management, and attention to detail. Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.

· Time Management: The ability to prioritize tasks, manage time effectively, juggle multiple responsibilities, and meet goals in a fast-paced environment.

· Adaptable: Adapts well to changes in work assignments and priorities. Approaches change positively and adjusts behaviors accordingly.

· Communication: Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients. Uses active listening skills and communicates with honesty, integrity, and trust. Demonstrates high level of professionalism. Projects an approachable demeanor.

· Self-Motivated and Continuous Learning: Demonstrates initiative, accountability, and a high level of productivity. Committed to professional development through self-motivation, education, seminars, webinars, and other learning activities. Introduce new knowledge and skills on the job. Ability to learn and perform new duties and responsibilities.

· Critical Thinking and Problem Solving: Exhibits an inquisitive nature.Identifies issues and opportunities. Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness.

· Creativity and Innovation: Generates innovative solutions and ideas for improvement and efficiency.

· Service and Quality Focus: Values and earns client trust and respect through meeting and exceeding client expectations. Takes personal responsibility for resolving service problems. Presents in a positive manner with clients both internal and external.

· Self-Awareness: Maintains awareness of emotions and uses this information to guide one’s thinking and actions within a context of appropriate work behavior and performance, including periods of stress and adversity. Recognizes personal and professional strengths and limitations, areas for growth, and resources for improvement.

EDUCATION AND QUALIFICATIONS

· High school diploma or equivalent education. Bachelor’s degree preferred.

· Minimum three years of banking experience, to include teller operations, preferred.

· Minimum one-year experience in a mentor role preferred.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES

· General office environment that requires the extensive use of arms, hands, and fingers.

· Frequently required to sit / stand for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear.

· May be required to lift and/or move up to 20 pounds.

· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EEO: Disabled/Vets

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Lakeland, FL 33813 (Required)

Work Location: In person

Salary : $45,000 - $60,000