What are the responsibilities and job description for the Electronic Banking Specialist position at Bank of Ann Arbor?
What We Offer
A great place to work! We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.
We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun. We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.
If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.
Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, Generous PTO, Wellness program, Life & Disability Insurance, Critical Care Insurance, Volunteer Opportunities in the Community, Free Banking Products and Dog Days!
Who We Are
Bank of Ann Arbor is one of the nation’s best financial institutions, serving the Southeast Michigan area for over 25 years! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.
Who You Are
You are a patient problem-solver that enjoys helping others! You are successful working in a team environment and providing excellent customer service to your clients. You serve as the point-of-contact for all of our online banking clients and when they have a problem they turn to you for help in finding a resolution. You will work closely with the Online Banking team to develop an understanding of our client behaviors and their challenges, researching trends and keeping updated with various online banking fraud trends.
The Electronic Banking Specialist will be responsible for providing exceptional customer support for electronic banking services. This includes troubleshooting and resolving customer issues related to online banking, mobile banking, and other electronic banking services. The ideal candidate will have a strong understanding of electronic banking systems and be able to effectively communicate technical information to customers. This position is on-site.
Your Role
- Provide exceptional customer support for electronic banking services
- Troubleshoot and resolve customer issues related to online banking, mobile banking, and other electronic banking services
- Communicate technical information to customers in a clear and concise manner
- Collaborate with other departments to resolve complex customer issues
- Maintain accurate records of customer interactions and issue resolutions
- Stay up-to-date with electronic banking systems and industry trends
Your Knowledge and Experience:
- High school diploma or equivalent
- 2 years of experience in banking or branch operations preferred
- 2 years working on relevant bank systems, and a background with online banking very helpful.
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other relevant software
- Excellent organizational and time management skills