Product Manager - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

• Define the vision, strategy, and roadmap for AWS based products and services (e.g., landing zones, data platforms, developer platforms, cloud-native services).
• Translate business and customer needs into AWS service offerings that drive adoption, scalability, and value.
• Prioritize features and improvements using data-driven insights, stakeholder input, and alignment with enterprise objectives.
• Ensure alignment with the AWS Well-Architected Framework (Reliability, Security, Cost Optimization, Performance, Sustainability).
• Act as the voice of the customer for AWS products, ensuring product decisions reflect business needs.
• Build strong relationships with stakeholders across business units, engineering, operations, and compliance.
• Gather and analyze customer feedback, usage data, and industry trends to refine product direction.
• Lead stakeholder communications on product vision, roadmap, and release updates.
• Partner with engineering, DevOps, and SRE teams to deliver AWS product features on time and within scope.
• Define and maintain product backlogs, user stories, and acceptance criteria.
• Oversee go-to-market activities, adoption campaigns, and internal enablement for AWS services.
• Coordinate with release and service delivery teams to ensure smooth rollouts.
• Define and enforce product policies for security, compliance, data residency, and IAM in AWS environments.
• Partner with FinOps teams to track and optimize AWS costs, ensuring financial accountability.
• Ensure product delivery meets regulatory requirements (e.g., SOC2, PCI-DSS, GDPR, financial regulations).
• Maintain alignment with enterprise governance standards while enabling agility.
• Monitor product performance through KPIs (adoption, cost efficiency, NPS, service uptime).
• Drive continuous improvement through customer feedback, retrospectives, and emerging AWS capabilities.
• Stay current with AWS service innovations and identify opportunities to enhance the product portfolio.
• Evangelize AWS product offerings within the organization, promoting self-service and best practices.
• Product Strategy Roadmap Stakeholder Customer Engagement Execution Delivery Governance, Compliance Cost Management Continuous Improvement Innovation
• Required Qualifications Bachelor’s degree in Computer Science, Engineering,

Responsibilities:

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
• Communicates the program vision and roadmap to stakeholders, product owners and the teams
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
• Provides input into defining business capabilities and aligning them to products or creating new products to support them
• Ensures product availability by partnering closely with demand and capacity teammates
• Develops business cases for new products and additional features for existing products
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends
• Define the vision, strategy, and roadmap for AWS based products and services (e.g., landing zones, data platforms, developer platforms, cloud-native services).
• Translate business and customer needs into AWS service offerings that drive adoption, scalability, and value.
• Prioritize features and improvements using data-driven insights, stakeholder input, and alignment with enterprise objectives.
• Ensure alignment with the AWS Well-Architected Framework (Reliability, Security, Cost Optimization, Performance, Sustainability).
• Act as the voice of the customer for AWS products, ensuring product decisions reflect business needs.
• Build strong relationships with stakeholders across business units, engineering, operations, and compliance.
• Gather and analyze customer feedback, usage data, and industry trends to refine product direction.
• Lead stakeholder communications on product vision, roadmap, and release updates.
• Partner with engineering, DevOps, and SRE teams to deliver AWS product features on time and within scope.
• Define and maintain product backlogs, user stories, and acceptance criteria.

Required Qualifications:

• 5 years of experience in product management or product ownership, with at least 2 years focused on cloud (AWS preferred).
• Strong knowledge of AWS services (EC2, S3, RDS, Lambda, EKS, VPC, IAM, CloudFormation, etc.).
• Proven ability to translate business needs into technical product requirements.
• Excellent communication and stakeholder management skills.
• Experience with agile methodologies and backlog management (Jira, Azure DevOps, etc.).

Desired Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• AWS Certified Solutions Architect or Product Manager certification.
• Experience in financial services, healthcare, or other regulated industries.
• Knowledge of cloud governance, security, and compliance frameworks.
• Familiarity with FinOps and cloud cost optimization practices.
• Background in software engineering, cloud architecture, or DevOps.
• Strategic thinker with a customer-first mindset.
• Strong ability to balance innovation with governance and compliance.
• Data-driven decision-maker who can manage competing priorities.
• Influencer who can engage both technical teams and business leaders.
• Passionate about cloud technologies and AWS innovation. 

Skills:

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Amazon Web Services (AWS)
• Product Management

Shift:

Hours Per Week: