AML Refresh Ops - Ops Sr Analyst MKTS

AML Refresh Ops - Ops Sr Analyst MKTS Jacksonville, Florida Posted Jan 09, 2026 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Responsibilities: Maintains accuracy of client portfolio using internal and external comparison tools Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling Explores methods to enhance processes, further reduce risks, and boost client experience Partners with colleagues on the trade and sales support teams, as well as external agents Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting Escalates potential risks and exposures to manager in a timely manner Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met Ensure all jurisdictional regulatory requirements related to KYC are adhered to Support business with KYC related queries and requests Participate in remediation, internal/external Audits (where applicable) Required Qualifications: Two or more years of financial services experience Excellent verbal and written communications skills Documented experience performing in a process-oriented production environment that changes periodically Familiar with MS Office Suite (Excel/Word/Outlook/Access)   Work in a team environment Organize work, prioritize tasks and handle multiple assignments simultaneously Successfully meet tight deadlines while ensuring data accuracy and integrity Work and execute with minimal supervision or remote management    Desired Qualifications: Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience Skills: Data Collection and Entry Recording/Organizing Information Attention to Detail Critical Thinking Research Fraud Management Risk Management Interpret Relevant Laws, Rules, and Regulations Quality Assurance Problem Solving Adaptability Customer and Client Focus Prioritization Result Orientation Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40