What are the responsibilities and job description for the IT Support Technician position at Bank of 1889?
Job Purpose and Scope:
Responsible for providing IT support as directed by the CIO.
Essential Job Functions:
- Responsible for oversight and management of all IT and communication related systems. This includes but is not limited to: PC's and associated software.
- Responsible for performing PC installation, repair, peripheral setup, networking up to the router, hardware repair/replacement, as well as software installation, configuration, and troubleshooting.
- Responsible for performing items such as hardware testing, virus detection and removal, spyware detection and removal, software optimization, and other duties as required.
- Coordination of security related installations, repair, and maintenance.
- Responsible for installing new PC's including the necessary software installations and updates.
- Responsible for basic Windows server management.
- Responsible for identifying issues and coordinating with IT manager and/or department heads as required.
- Responsible for providing training on user applications as required.
- Responsible for performing preventative maintenance and optimization on PC's and software.
- Responsible for resolving computer issues (hardware, software, peripheral, operation, etc). Performed in person when available, via phone, or remotely.
- Responsible for performing administrative functions such as password resets, initialization of PC, etc.
- Responsible for basic Microsoft products including O365 and Azure management
- Responsible for monitoring the mail filter.
- Perform other requests and directives as directed by the CIO.
- Any other duties as assigned by management with or without reasonable accommodation.
Knowledge, Skills,Abilities:
- Knowledge of the latest PC operating systems.
- Basic knowledge of networking.
- Ability to train and work with end users is a must.
- Excellent written and oral communication skills.
- Experience with O365
- Strong problem-solving abilities.
- Ability to manage projects, track progress, and work with deadlines.
- Ability to prioritize tasks and work on multiple projects concurrently.
Basic Qualifications:
- Associates Degree in Computer Science or equivalent. Related job experience may be substituted for a degree.
Note: Management reserves the right to add or change the job requirements at any time.
2026