What are the responsibilities and job description for the IT Help Desk Intern position at Bank Five Nine (Community Bank)?
Ready to kick start your I.T. career?
The I.T. Help Desk Intern #makeslivesbetter by providing support to other helpdesk staff, all while learning the support role of helping end users on a variety of issues along the way.
This is a full-time temporary position, with potential for regular placement. We will consider part-time availability with a set schedule.
A Day in the Life
- Provides technical assistance and support to helpdesk staff for incoming queries and issues related to computer systems, software, hardware and phone equipment.
- Cleans and organizes IT areas of in-use equipment, helps with receiving of equipment and inventory of various IT equipment, and destruction and recycling / wasting of IT equipment.
- Aids in ticket creation and dispatch to appropriate individuals.
- Identifies and escalates situations requiring urgent attention.
- Handles various follow up and after ticket close items.
Must Have's
- High School Diploma
- Proficient in Microsoft Office software
Preferred to Have's
- Associate’s degree or ongoing college level coursework in a computer related field
- Previous help desk troubleshooting experience