Deposit Ops Specialist - Research and Adjustment

Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
 

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
 

About the Role: Research and Adjustment

The Research and Adjustment position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.
 

Responsibilities:

• Process incoming and outgoing, foreign and domestic wire transfers
• Reconcile and manage bank’s daily cash position
• Reconcile Check Reconciliation System (CRS) and Financial Management System (FMS) daily
• Reconcile various GL accounts daily; research out of balance items.
• Process incoming requests, including subpoenas and levies, from various sources (government entities, court action, attorneys)
• Responsible for submitting federal and state interest withholding 
• Process annual escheatment 
• Review and track W-8 BEN customers for accuracy and renewals
• Process foreign checks
• Process check adjustments and duplicate items & stop payments
• Team member of the Fraud Squad 
• Submit check fraud cases
• Review and process overdraft decisions
• Responsible for the Charge off deposit account process 
• Complete weekly administrative tasks for CDARS and ICS programs
• Provide support to Tellers and Customer Services Representatives at all Bank First locations
• Provide support to Deposit Operations co-workers in their absence
• Lockbox Processing 
• Review closed deposit accounts
• Follow procedures and share knowledge with others
• Accept and provide assistance for special projects as needed

 #INDBF

What We’re Looking For
 

• Associates degree in business or accounting and banking experience preferred.
• A thorough knowledge of bank products and services
• Proficient use of computers, spreadsheets and various database systems.  Strong Word and Excel knowledge
• Knowledge or ability to learn applicable banking and/or regulatory policies and procedures
• Effective verbal and written communication skills
• Strong interpersonal skills
• Excellent organizational skills
• Proven analytical and customer service skills 
• Effective problem solving and decision making skills
• Ability to handle self professionally
• Strong ethical focus

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.
 

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.
 

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven
 

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.