Commercial Loan Servicer

Position Summary: 

A Commercial Loan Servicer is primarily responsible for accurate input of commercial loans to the bank’s core system, performing post-closing audits and tracking policy and file exceptions.  In doing so it supports the Relationship Managers, Business Service Representatives and Personal Bankers with accurate and consistent documentation review and compliance with applicable regulations.  This position also works closely with the Business Service Representatives to ensure accurate and timely loan disbursement and collection of fees.  The position requires strong attention to detail skills, exceptional support of customer-related questions and the ability to handle multiple tasks. This position requires a good knowledge of loan documentation ensuring loan files are scanned and archived properly. 

Responsibilities for Commercial Loan Servicer Duties:

• Ensure accurate and timely entry of loan documentation to bank’s core system.
• Provide support as needed to Business Service Representatives with loan disbursements and the collection of fees.
• Ensure fees and costs are properly deferred.
• Perform post-closing tasks, including collateral lien perfection and loan policy and file exception tracking.
• Perform imaging of all executed documents.
• Verify loans and maintenance entered to the loan system the previous day.
• Maintain paper copies of required “wet signature” documents.
• Follow up on file exceptions and monitor files for outstanding items such as final title policies, vehicle liens and insurance. 
• File UCC continuations. 
• Post incoming wire payments.
• Process payments/advances for our participated loans. 
• Complete daily/monthly balancing of loan general ledger accounts.  Research out of balance and outstanding items.
• Perform monthly reporting to secondary market investors such as USDA, SBA and Farmer Mac.
• Perform paid loan processing duties, including processing payoff transactions, collateral releases and UCC Terminations.
• Add/delete autopay info to the bank’s core system.
• Clear non-post transaction items from previous day.
• Support Relationship Manager, Personal Bankers, Business Service Representatives and Commercial Loan Processors as needed
• Adhere to the bank's Code of Ethics

#INDBF

Competencies:

• Accountability –willing to accept responsibility
• Accuracy – work is correct and error free and within company and regulation policies and guidelines 
• Adaptability –able to fit into a changing working environment, including changing priorities and projects
• Decision Making – the ability to select an effective course of action while controlling resources and expenditures
• Detail Oriented –able to pay meticulous attention to all aspects of a situation or task, regardless of how small or seemingly unimportant the detail is
• Honesty, Integrity and Ethics –acts in a fair and just manner, free from deception; follows the company’s accepted principles of moral conduct
• Initiative – acts and take steps to solve or settle an issue
• Interpersonal / Customer Oriented –develops and maintains relationships with others.  The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
• Oral Communication – to communicate with clarity in order to clearly understand other's message and intent, and to be able to receive and process feedback
• Relationship Building –able to establish and maintain a good rapport and cooperative relationship with clients and co-workers
• Reliability – is dependable and trustworthy
• Time Management –effectively utilizes time for the completion of necessary job tasks
• Written Communication –is able to write concise clear letters, reports, and emails, including proofing and editing
• Results oriented- the ability to drive behaviors to emphasize achievement. The ability to be self-directed towards accomplishments, be action oriented, enjoy challenges, and pursue opportunities
• Innovative-to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas

Education/Experience/Skills Loan Operations Servicer:

• Associates Degree or equivalent years of experience

• 1 -3 years’ experience in banking documentation preferred
• Must be proficient in MS Word, Outlook and Excel
• Must have the ability to handle multiple tasks from a variety of clients and bankers
• Must be able to prioritize and handle multiple duties