BDC Representative

Banister Automotive, prides itself on taking care of our employees and the community. Do you want to feel valued and be a part of a successful team, then look no further! Our Internet Sales Team is growing, and We are seeking to add to our Team. The Internet Sales Department is a fast-paced environment serving clients throughout the community.

We're currently seeking a BDC Representative for our growing company. The ideal candidate for this position is a dedicated, focused, and ambitious individual with a background in sales and business development. This position requires the ability to quickly respond to incoming requests from both existing and future clients, so time management is an important quality for the successful candidate to have.

Job Summary:

BDC Sales Representative will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Duties/Responsibilities:

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Keep the website up to date with vehicle specifications and availability.
• Schedule appointments with interested buyers for test drives and delivery of vehicles
• Disclosing terms of sales with consumers and reviewing sales with dealership management
• Follow ALL dealership’s processes.
• Complete and participate in Training.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.