What are the responsibilities and job description for the Consumer Banking Relationship Manager position at Bangor Savings Bank?
WHAT YOU’LL DO: The Relationship Manager’s primary responsibility is branch sales growth and customer development. Build and maintain a portfolio of clients with a focus on meeting complex borrowing needs. Sales functions include business development activities and establishing advocacy networks. Foster Bangor Savings’ reputation for providing the world’s best customer experience.
WHAT WE’LL DO: Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.
WHAT WE’LL DO: Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.
Customer Experience: Personalize experiences, find ways to help, use customer’s names, smile genuinely and demonstrate the “You Matter More” experience. Exhibit our core values:
- Integrity
- Respect
- Responsibility
- Excellence
- Teamwork
- Diversity
- Independence
- Commitment to Maine
Leadership Responsibilities:
- Participate in and lead the sales and coaching process to meet individual and team goals
- Build external bank advocacy through networking, community and non-profit board involvement
- Support business development, sales, and marketing strategy
- Handle complex service issues and enlists support of appropriate staff for advanced problem resolution
- Support, coach and motivate team to provide a Wow customer experience
Customer Interactions/Business Development: Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
- Maintain current knowledge of features and benefits of all products, services and digital solutions
- Recognize customer needs to identify daily banking, borrowing, protecting, saving and referral opportunities
- Perform proactive outbound calls to onboard new customers and/or perform relationship reviews
- Originate and expand customer relationships through business development
- Identify, schedule and conduct internal and/or external business calls
- Manage loan portfolio, identify and offer loan solutions that meet the borrower’s financial goals
- Process transactions and open accounts in compliance with performance standards
Operations: Support staffing levels. Ensure branch facilities are clean, functional and attractive. Follow risk management policies and procedures and ensure that the Bank is in compliance with local, state and federal regulations.
General: Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.
Knowledge/Skills/Experience requirements:
- High school diploma or equivalent required; college, business, banking or professional training helpful
- Two years’ experience in sales, retail banking, lending, customer service and/or operations
- Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)
Physical demands/conditions requirements:
- General office environment/general office equipment
- May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
- Moderate reaching, walking, sitting and standing required
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.