What are the responsibilities and job description for the Bangor Payroll - Client Success Consultant (Lite) position at Bangor Savings Bank?
Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you! Bangor Payroll is looking to add a Client Success Consultant Level 1 to our team.
The Client Success Consultant is a skilled professional who is eager to learn and is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Client Success Consultant will demonstrate proficiency in all aspects of the payroll system, and modules. This role requires problem-solving abilities, high attention to detail, strong communication skills, and the ability to assist clients with requests. Committed to our You Matter More Promise, the Client Success Consultant Level 2 will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.
Responsibilities:
What You’ll Need to be Successful:
Physical Demands/Conditions Requirements:
Equipment Used:
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Job Description
The Client Success Consultant is a skilled professional who is eager to learn and is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Client Success Consultant will demonstrate proficiency in all aspects of the payroll system, and modules. This role requires problem-solving abilities, high attention to detail, strong communication skills, and the ability to assist clients with requests. Committed to our You Matter More Promise, the Client Success Consultant Level 2 will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.
Responsibilities:
- Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
- Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
- Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
- Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.
What You’ll Need to be Successful:
- Strong problem-solving skills, capable of handling more advanced requests with confidence.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
- Ability to work independently and with a team, manage time effectively, and take initiative on projects or tasks.
Preferred Qualifications
- High School Diploma or equivalent required
- College, business or professional training preferred
- Payroll experience is helpful, but not required
- Strong communication skills, verbal and written required
Physical Demands/Conditions Requirements:
- General office environment
- Moderate lifting (to 35 lbs.) required
- Moderate reaching, walking, sitting and standing required
- Occasional in-state travel required for client training
Equipment Used:
- General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.