What are the responsibilities and job description for the Parts Sales Specialist position at Bane-Welker Equipment, LLC?
PARTS SALES SPECIALIST
The Parts Department is an integral piece to the success of the business and customer experience at Bane-Welker. A Parts Sales Specialist is responsible for assisting customers in making the best parts and accessories buying decisions, providing excellent customer service, and maintaining inventory organization and support. The Parts Sales Specialist will also charge out merchandise, distribute special parts orders, receive warranty parts, and maintain the shelf stock.
Principal Responsibilities:
The Parts Department is an integral piece to the success of the business and customer experience at Bane-Welker. A Parts Sales Specialist is responsible for assisting customers in making the best parts and accessories buying decisions, providing excellent customer service, and maintaining inventory organization and support. The Parts Sales Specialist will also charge out merchandise, distribute special parts orders, receive warranty parts, and maintain the shelf stock.
Principal Responsibilities:
- Produce parts and accessories sales that meet Bane-Welker's established sales and gross margin objectives and satisfy both internal and external customer needs.
- Finalize parts and accessories transactions by properly closing each sale, including through the use of suggestive selling of parts and accessories that benefit the customer.
- Successfully identify and fulfill customer needs and desires by helping them select the best parts and/or accessories solutions.
- Promptly and professionally greet customers when they enter the facility and when they call.
- Self-educate on the features and benefits of parts and accessories products and actively seek out ways to increase selling capabilities.
- Effectively assist the customer in making the best parts and accessories buying decisions to maintain high customer satisfaction and loyalty.
- Maintain a current knowledge base of parts and accessories to stay current on legal, safety, and recall information to protect all parties.
- Follow up with external and internal customers in a timely manner.
- Accurately account for all incoming and outgoing parts and accessories.
- Professionally participate in the maintenance and selection of parts and accessories in order to maintain an accurate, profitable, and desirable inventory that meets customer needs.
- Perform physical cycle counts on a regular basis and assist in identifying the best inventory mix of parts and accessories.
- Properly demonstrate the use of parts and accessories.
- Maintain clean, well-stocked, and attractive merchandise displays.
- Utilize Bane-Welker programs and promotions effectively to deepen customer relationships.
Requirements of Position:
- Must have a customer-focused and “be of service” attitude.
- Demonstrate organizational ability and systematic timing.
- Proven knowledge of methods, materials, and parts used in the repair of agricultural equipment.
- Ability to demonstrate the guiding principles of Bane-Welker.
- Must be familiar with the dealer’s line of equipment. Ability to maintain customer relationships and cultivate new customers for future growth.
Environmental Factors/Physical Demands:
Work is performed in an office, maintenance shop, and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; and access, input and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening, and motor coordination.
Compensation/Benefits:
Bane-Welker is proud to offer a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan.
General:
Bane-Welker Equipment reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.
BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER