What are the responsibilities and job description for the Director of Product (Programmable Voice & AI) position at bandwidth?
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65 countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We’re looking for a Director of Product for Programmable Voice & AI who can define the strategy and roadmap for programmable voice spanning Voice APIs, WebRTC, Text-to-Speech, Speech-to-Text, Speech-to-Speech, Conversational AI, and Agentic automation. This position will define how developers and enterprises build modern voice experiences using Bandwidth’s global network, CPaaS platform, and AI-powered workflow orchestration.
What You'll Do:
- Define the strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth’s global communications network.
- Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP).
- Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows.
- Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies.
- Translate customer and developer insights into actionable product direction and validated opportunity statements.
- Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows.
- Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety/guardrails.
- Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases.
- Partner cross-functionally with Engineering, AI/ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches.
- Represent Bandwidth’s voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning.
What You Need:
- BS/BA required
- 7 years of product management experience, including 4 years in Voice, CPaaS, Conversational AI, or CX technologies.
- Proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation.
- Strong track record delivering SaaS or platform products that drive measurable adoption and business outcomes.
- Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing, media services, and voice quality metrics.
- Knowledge of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails.
- Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities.
- API-first product design expertise across developer tooling, SDKs, documentation, and intuitive workflow/builder experiences.
- Strong communicator with strong analytical and financial modeling skills, comfortable presenting to executives, customers, and partners.
Bonus Points:
- Technical degree or MBA preferred.
- AI-related training or certification is a plus.
- Experience building programmable voice applications with CPaaS providers like Twilio, Telnyx, Signalwire, etc.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
