What are the responsibilities and job description for the Reservation Agent @ Wild Spring Dunes position at Bandon Dunes Golf Resort?
Wild Spring Dunes will be a public golf resort and refuge with world-class golf, accommodations, and homesites. Two courses are routed with plans established for a short course and practice center.
Set on over 2,400 sandy, secluded acres, here you will find dramatic elevation changes that highlight four distinct and diverse ecosystems: towering pines and hardwood forest, open, grassy meadows, rolling hills, and steep ravines carved by spring-fed creeks that crawl through the secluded site. Wild Spring Dunes is an escape, a destination, a place to come together in community – a home for golf and wilderness lovers alike.
The Wild Spring Dunes team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Wild Spring Dunes helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
What You'll Be Doing:
As a Reservations Agent, you help shape each guest’s time at Wild Spring Dunes from the very beginning. You will plan and coordinate golf, lodging, dining, and other experiences, making sure every detail is clear, accurate, and set up to carry through once the guest arrives. This role sits at the center of the guest experience and connects directly to how each stay comes together.
What You'll Do
- Book golf, lodging, dining, and other resort experiences by phone, email, and in person
- Provide clear, accurate information about the property, offerings, and policies
- Answer and direct calls using a multi-line phone system, supporting both future and in house guests
- Build and maintain guest profiles and reservation details
- Review reservations to ensure accuracy and completeness
- Complete follow up and reservation documentation in a timely and consistent way
- Support Group Reservations and assist the Front Desk when needed
- Stay familiar with the property, including courses, lodging, dining, and surrounding area
- Assist with data entry and administrative tasks as needed
- Identify opportunities to improve accuracy and efficiency within the process
- Additional duties as assigned
What You Bring:
What You Bring
- High school diploma required; college degree preferred
- Clear communication and a professional, approachable way of working with guests and teammates
- Attention to detail, organization, and follow through
- Ability to manage multiple priorities and stay focused during busy times
- Comfort working through questions, solving problems, and making decisions
- Familiarity with Microsoft Office, including Outlook, Word, and Excel
- Willingness to learn reservation systems such as Agilysys and other resort tools
- Comfort working with numbers and reservation details
- A professional presence in how you communicate and represent the resort
- Flexibility to work evenings and weekends as needed
- Experience in hospitality, golf, or a reservations environment is helpful
Perks and Benefits For Full-Time Employees:
- Golf Privileges
- Restaurant Discounts (Future)
- Retail Discounts
- Uniform Allowance
- Employee Meal Program
- Employee Assistance Program – Canopy
Take advantage of this chance to be part of something extraordinary. Your journey to greatness starts here at Wild Spring Dunes. Join us, and let's create unforgettable experiences together.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.