Broadband Technician

Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members!

Help us Reimagine Rural America!

Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BEC Fiber division, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.

We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays.

Our Fiber Broadband Services Team is looking for a Broadband Technician. Broadband Technician is responsible for the installation, maintenance, and repair of fiber-optic and VoIP services for residential and commercial members. This role includes maintaining the fiber plant, installing network components, troubleshooting service issues, and delivering an exceptional member experience. The technician must be able to work independently or as part of a team to resolve assigned service tickets in a timely manner. This position is part of an on-call rotation and may require weekend or holiday shifts.

Essential Job Duties

Installation and Repair

• Install, test, and repair fiber-optic network equipment, VoIP services, and related
  products.
• Perform fiber splicing, OTDR testing, light-level analysis, and troubleshooting of
  service issues.
• Install outdoor wireless equipment and support Wi-Fi/network configurations at
  the premise.
• Identify routing paths and solutions for complex installations.
• Operate bucket trucks, ladders, and work safely in confined spaces and at
  heights.
• Maintain accurate documentation of installations, test results, and service
  activity.
• Request support from colleagues or vendors when issues cannot be resolved on
  site.
• Collaborate with contractors and other departments on installations and repairs.
• Follow all company safety policies, procedures, and participate in required
  training.
  

Customer Service and Member Relations

• Resolve and close all assigned broadband service tickets promptly and
  professionally with detailed notes.
• Communicate clearly with members throughout installation or repair
  processes.
• Deliver high-quality customer experience and maintain positive member
  relationships.
• Educate members on equipment operation, basic troubleshooting, and service
  expectations.
• Assist in training staff on Tier One troubleshooting methodology.

Knowledge, Skills, and Abilities

• Strong working knowledge of fiber-optic installations, maintenance, testing, and repair.
• Understanding of Tier One troubleshooting and escalation practices.
• Proficient with fiber fusion splicing and testing equipment.
• Understanding fiber counts and colors.
• Ability to analyze test readings (OTDR, light levels), computer diagnostics, staking sheets,
  and trouble reports.
• Familiarity with basic networking concepts such as TCP/IP, routing, DNS, and DHCP.
• Ability to safely operate bucket trucks, ladders, and perform work in confined spaces.
• Strong problem-solving skills with the ability to work independently or with a team.
• Effective communication, customer service, and interpersonal skills.
• Solid organizational and time-management abilities.
• Commitment to safety, accuracy, and high-quality workmanship.

Qualifications and Requirements

Education

• High School Diploma or Equivalent

Preferred Experience:

• 1 to 3 Years of Experience in an equivalent position
• Experience in installing outdoor wireless equipment
• Experience in finding install routes and solutions for complex installations
• Experience with routing protocols and hardware platforms to include TCP/IP, IP Routing, DNS, and
  DHCP

Additional Requirements:

• Valid Texas Driver’s License and Related Insurance
• Must pass background and drug screening
• The position may be required to work irregular hours, overtime, on-call, and travel within BEC’s
  service territory.
  

Working Conditions: 

The work environment varies and can be both indoor and outdoor. The technician will be exposed to hot,
cold, dry, humid, noise, glare, moving objects, working at heights, slippery surfaces, congested areas, and
sharp edges. They will work under pressure in a fast-paced environment, dealing with multiple tasks and
performing complex or varied tasks. They will be required to attain precise standards and pay close attention
to detail. The technician will be responsible for directing and controlling the plan of work, following
instructions, reading, and working independently or in a group. Tobacco free office environment.

Physical Requirements:

The individual in this position is required to perform tasks that involve frequent bending forward, reaching
below chest level, elbow flexion/extension, wrist flexion/extension, wrist rotation, twisting/turning/tilting,
crouching/squatting, kneeling, climbing, foot pedal/action. The individual in this role should have the ability to
hear, speak, see colors, have near and far vision, have spatial perception, and have tactile abilities. The
individual in this position must be able to lift up-to 50lbs and climb ladders without a fear of heights.