What are the responsibilities and job description for the VP Operations (Hybrid) position at Bancorp Bank, The?
Overview
***This position is available as a hybrid position in our Wilmington, DE office.***
The Vice President Operations serves as a senior operational leader responsible for ensuring disciplined execution, strong governance, and consistent performance across the Retail Operations function. This role partners closely with the Director of Retail Operations to oversee day-to-day operating effectiveness, performance management, regulatory alignment, and cross-functional coordination. Operating at both strategic and tactical levels, the VP Operations enforces execution discipline, strengthens governance, accelerates digital initiatives, and enhances cross-functional alignment in a regulated banking environment. This role has enterprise-wide visibility across Retail Operations and is accountable for execution governance, performance transparency, and transformation delivery across the function.
Responsibilities
Essential FunctionsQualifications
Education/Experience Requirements- Undergraduate degree in business or finance or an equivalent combination of training and experience.
- 8 years of banking operations field experience.
- Background in process improvement, operational reporting, and metric development.
- PMP (Project Management Professional) or other project management certification a plus.
- Strong working knowledge of accounting and reconcilement.
- Strong working knowledge of NACHA (National Automated Clearinghouse Association), Wires, Real Time Payments (RTP) and FedNow Rules and Regulations preferred.
- A self-starter and strategic thinker who exhibits flexibility and willingness to take on new responsibilities and assignments.
- Strong analytical, written/verbal communication, interpersonal, research and problem-solving skills with attention to detail.
- Excellent presentation skills and customer service skills with a high level of customer focus and motivation.
- A team player, able to work effectively in a team fostered, multi-tasking environment.
- Ability to work independently in a team environment.
- Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
- Above average knowledge of RPA (Robotic Process Automation) methodologies and software.
- Reporting software experience, such as Business Object, Tableau, Power BI.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/
Company Culture & Background Screening
Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
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