What are the responsibilities and job description for the Customer Service Representative - Central FL - Portuguese position at Banco do Brasil Americas?
**This is an evergreen position. We are continually seeking new talent to join our Central Florida team. Applications will be kept in our database, and qualified candidates will be contacted as openings become available.**
The Customer Service Representative assists with the daily operations of the branch, ensuring excellent customer service and accuracy in execution of processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES may include:
- Provide excellent customer service to internal and external customers while performing bank transactions and services;
- Accurately process all teller related transactions such as account deposits, check cashing, selling of cashier’s checks, mortgage or any type of loan or credit card payment, while ensuring proper endorsement and following the bank’s policies and procedures;
- Process ATM transactions including Night Depository, if applicable;
- Balance cash drawer (TCR) and branch vault on a daily basis and maintain cash limits set by management and process all teller, compliance and accounting required paperwork;
- Perform various accounts services such as balance inquiries, account maintenance such as address change, debit card orders, credit card application, among others;
- Build and expand quality consumer and/or corporate customer relationships by performing outbound calls and attending outside events, and through individual and team product sales, cross-selling and referrals to specialized areas;
- Sell and service all bank’s products and services, to include personal and business account opening, while reaching and/or exceeding the monthly goals established by the bank’s management;
- Actively support team to ensure that customer expectations and company goals are obtained while assisting with the training and mentoring of new associates;
- Maintain reports, records and documentation ensuring complete, accurate and concise records are kept.
EDUCATION AND/OR EXPERIENCE
Minimum one year of recent CSR/Banking experience required; related/equivalent prior work experience may be considered. Must constantly exceed all performance requirements. High school diploma or general education degree (GED) required; college degree preferred.
OTHER SKILLS/QUALIFICATIONS
- Ability to effectively present information and respond to questions from directors, managers, clients (both internal and external) and the general public;
- Ability to communicate in both English and Portuguese; Spanish useful;
- Strong organizational skills with attention to detail;
- Demonstrates accuracy and thoroughness in all reports produced;
- Must be accustomed to professional, business office environment in manner and dress;
- Must demonstrate excellent human relations skills with customers and bank associates;
- Must be willing to participate as a team member and eager to tackle new assignments;
BB Americas does not offer employment visa sponsorship.