What are the responsibilities and job description for the Customer Service Representative position at BancFirst?
Customer Service Representative
El Reno, OK
POSITION SUMMARY
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for the opening of new accounts.
Utilize Connections and the On-boarding process to grow customer relationships.
Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
Responsible for maintaining legal documents.
Promote BancFirst services through cross selling banking products to new and existing clientele.
Provide extraordinary customer service at all times.
Perform other job related duties and projects as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks.
Strong customer service skills.
Knowledge of policies and procedures as well as federal guidelines.
Ability to acquire an understanding of BancFirst products and services.
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
Outstanding listening and communication skills, both written and verbal.
Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner.
Critical thinking skills.
Work well under stress and deadlines while managing multiple tasks.
Professional appearance and demeanor.
Ability to work various hours as assigned to meet the needs of the business.
Demonstrated good attendance and punctuality.
PREFERRED SKILLS AND QUALIFICATIONS
Previous banking experience and/or customer service experience in related field.
Bilingual (Spanish) a plus.
PHYSICAL REQUIREMENTS
Constant use of computer screens.
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.
Ability to sit and/or stand for long periods of time during the workday.
Long periods of typing and repetitive motion.
Ability to lift and/or move and carry 10 pounds.
LOCATION
BancFirst, El Reno
2000 S. Country Club Rd.
El Reno, OK 73036
HOURS
Full Time: 8am - 5pm
M-F, Saturdays as scheduled
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.