What are the responsibilities and job description for the Customer Service Representative position at BancFirst Corporation?
Customer Service Representative
Weatherford, OK
Onsite Position
122 N. Broadway, Weatherford 73096
HOURS
Full Time
M-F 8:15-5:00
POSITION SUMMARY
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure and has an outstanding personality. Ideal candidate likes working with customers to help recommend products and services that meet their needs and are driven by results and enjoy selling.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Greet customers and facilitate a welcoming and customer focused environment
Build and maintain relationships with customers to help identify financial products and services that meet their personal needs
Open accounts, including but not limited to, savings, checking, business, CD/IRA accounts
Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc
Responsible for maintaining legal documents
Promote BancFirst services through cross selling banking products to new and existing clientele
Perform monthly sales reporting
Regular and consistent attendance and punctuality is an essential function of this position
Perform other job-related duties and special projects as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
REQUIREMENTS
High School Graduate/GED
Strong customer service skills
Ability to generate referrals including making on site visits with local businesses
Ability to work effectively as a team member and with customers
Strong work ethic and high integrity
Knowledge of policies and procedures as well as federal guidelines
Ability to acquire an understanding of BancFirst products and services
Proficient in computer usage, strong knowledge of Microsoft Office
Friendly, outgoing, confident, assertive and enthusiastic personality and must work well with others
Participate in community efforts sponsored by BancFirst
Critical thinking skills
Work well under stress and deadlines while managing multiple tasks
Professional appearance and demeanor always
Outstanding listening and communication skills, both written and verbal
Demonstrate good attendance and punctuality
Takes ownership of professional growth and welcomes coaching to optimize results
PREFERRED SKILLS
Successful sales record in a retail banking environment; with knowledge of bank products and services
Previous banking experience and/or customer service experience in related field preferred
Bilingual (Spanish) a plus
Accountable for results and eager to learn from setbacks to produce better outcomes
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10-25 pounds
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $15 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.