Client Service Counselor

About BANANAS Inc.

BANANAS is an Oakland-based not-for-profit organization that has supported families in their parenting journey since 1974. We consider ourselves experts in the field of early care and education. Our programs and services support families and early care educators in raising our youngest learners to be happy and confident children. We provide assistance to families to find and pay for quality child care, parenting workshops, affinity support groups, playgroups, and professional development early care and education providers. Our support allows working families to thrive and be confident their children are in quality and nurturing learning environments. It is our vision that all children grow up to succeed in life and that they have all the support and tools they need to be eager and curious learners. BANANAS is a great place to work with colleagues who care about our families, early care educators, and each other.

Position Overview

BANANAS Inc. is searching for an experienced, energetic, and multi-talented self-starter to join our team as a Client Services Counselor. The successful candidate will have strong experience in the areas of client service, data entry, and performing detailed clerical tasks in a fast-paced, deadline-oriented office environment.

Key Responsibilities

The Client Services Counselors are responsible for a caseload of 80-100 clients within the subsidies department and fulfill all required duties in compliance with State regulations and BANANAS’ policies.

Major Duties

• Meet with parents/guardians and verify eligibility and need, and enter required family and child care provider information into the subsidy database
• Conduct all exempt child care provider intakes and enter information into the subsidy database
• Update any changes to family files and subsidy database to reflect current needs and eligibility
• Recertify families and update information in family files and subsidy database
• Enter reminders for upcoming documentation requests and changes into the subsidy database
• Review program policy and procedures with parent/ providers to clarify understanding of requirements
• Accountable for staying current on all guidelines, regulations, policies, and procedures
• Send Notice of Actions (NOA) and notice of action Amendments to childcare agreements to parents and child care providers as required.
• Work with child care providers to collect the required documentation.

Required Qualifications

• Client service experience
• Experience using databases
• Excellent oral and written communication skills
• Strong organizational and time management skills
• Computer experience: Microsoft Word and Excel

Preferred Qualifications

• Database experience
• Knowledge of State regulations
• Valid driver’s license & insurance

This is a non-exempt (hourly) position. BANANAS has a 37-hour work week (Mon - Thurs - 7.5 hours and Fri - 7 hours).

Please complete both assessments as part of our pre-screening requirements.

• Skills test: Customer Service
• Skills test: Spreadsheets with Microsoft Excel

At BANANAS, a diverse, equitable, and inclusive workplace is one where all employees, volunteers, individual donors, families, and childcare providers, whatever their gender, race, ethnicity, national origin, religion, age, sexual orientation or identity, familial status, education, socio-economic status, or disability, feels valued and respected. BANANAS is committed to a non-discriminatory approach and provides equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect diverse life experiences and heritage, and ensure that all people have the opportunity to contribute, develop, and grow and that all voices are valued and heard.

Job Type: Full-time

Pay: $26.81 - $29.28 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
BANANAS requires full vaccination as a condition of employment. All staff must complete a daily wellness email, submit to temperature checks and wear face-covering when in the presence of staff or clients.

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $27 - $29