Brand Associate

Retail Sales Associate - Shoppes at Union Hill | Banana Republic

Company Description Banana Republic is a global apparel and accessories brand offering modern, versatile classics for life in motion, including clothing, eyewear, jewelry, shoes, handbags, and fragrances. Founded in San Francisco, the brand operates around 700 company-owned and franchise locations worldwide and is part of Gap Inc., alongside Gap, Old Navy, and Athleta. Banana Republic invests in its communities through outreach programs where employees contribute thousands of volunteer hours. The company also supports career growth with structured onboarding, mentoring, coaching, and global assignments, as well as competitive benefits such as medical coverage, 401(k) match, an Employee Stock Purchase Plan, and charitable contribution matching. Individuals who are knowledgeable about fashion and passionate about the brand are encouraged to explore opportunities at jobs.bananarepublic.com.

Role Description The Brand Associate role is a full-time, on-site position based in Denville, NJ. In this role, the Brand Associate supports an exceptional in-store experience by welcoming customers, understanding their needs, and providing knowledgeable styling and product recommendations. Daily responsibilities include maintaining visual and merchandising standards, replenishing and organizing inventory, and ensuring the sales floor is clean, safe, and aligned with brand guidelines. The Brand Associate processes transactions accurately, handles returns and exchanges, and supports promotional activities and in-store marketing initiatives. This role also involves working collaboratively with team members to meet sales goals, uphold company policies, and contribute to a positive, inclusive store culture.

Qualifications

• Strong communication skills, including clear verbal interaction, active listening, and the ability to engage diverse customers and team members.
• Customer service skills focused on building rapport, resolving issues professionally, and creating a welcoming, inclusive store environment.
• Sales abilities such as product knowledge, suggestive selling, and comfort working in a goal-oriented, retail environment.
• Basic marketing awareness, including understanding promotions, brand messaging, and visual merchandising standards.
• Ability to stand for extended periods, move merchandise, and work a flexible schedule, including evenings, weekends, and holidays as needed.
• Reliability, attention to detail, and willingness to learn brand guidelines and operational procedures.
• Previous retail or fashion experience is preferred but not required; a strong interest in style and the Banana Republic brand is highly valuable.