Hybrid* Outreach Specialist

Come work in a dynamic, fast-paced, and progressive healthcare company! Our staff at Massachusetts Care Coordination is a community partner working with Mass Health members.

Job Summary:

We are looking for an upbeat, engaging personality to connect to our referred MassHealth members in the community.
The Outreach Specialist will assist a team of Care Coordinators in providing outreach and coordinated LTSS care coordination services to youth and adult Enrollees assigned to MCCN’s LTSS CP program with a specialized focus on making initial contact with Enrollees.

Essential Functions:

1. Conduct first attempt outreach activities to successfully Outreach and complete intake of Enrollees prior to outreach by Care Coordinator. Begin the comprehensive assessment and capture vital information to become more familiar with the Enrollees needs. Outreach activities may include calling the Enrollee; visiting locations in which the Enrollee is known to reside or visit; contacting the Enrollee’s providers and collaterals to ensure accurate contact information; Conducting face-to-face visits with the Enrollee; and utilizing electronic communication to contact the Enrollee.

2. Provide information to the Enrollee about the benefits, design, and purpose of the LTSS CP supports and the experience they can expect as part of the CP program.

3. Schedule first Care Coordinator meeting to continue and sign comprehensive assessment.

4. Assist and provide administrative support to the LTSS Care Coordinator in the performance of service delivery to Assigned or Engaged Enrollee.

5. Serve as a “referral specialist” for outreach function.

6. Responsible for obtaining any missing demographic information on assigned enrollees.

7. Ensure that individuals receiving services are treated with dignity and respect in accordance with MCCN Human Rights Policy.

8. Perform all duties in accordance with the agency’s policies and procedures.

9. Strictly follow all agency Performance Standards.

10. Complete all required documentation in a timely manner.

Other Functions:
Ensure that individuals receiving services are treated with dignity and respect in accordance with MCCN Human Rights Policy.

Perform all duties in accordance with the agency’s policies and procedures.

Strictly follow all agency Performance Standards.

Please note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned.

Qualification/Education/Experience:

BA in social work, human services, nursing, psychology, sociology, or related field from an accredited college/university OR an Associate’s degree and at least one year professional experience in the field OR at least three years of relevant professional experience. Experience working with individuals with complex LTSS needs desired. Care Coordination experience preferred.

2. Ability to use Electronic Health Records (EHR) Systems to document and coordinate services.

3. Must be able to perform each essential duty satisfactorily.

4. Strong interpersonal skills regarding developing a working relationship with a variety of individuals in a variety of context. Ability to communicate effectively verbally and in writing.

5. Strong organizational skills with attention to detail, multi-tasking skills, prioritization skills and team skills.

6. Strongly prefer that a candidate will have a demonstrated understanding of and competence of Health Equity and in serving culturally diverse populations.

7. Commitment to MCCN values and mission.

8. Ability to travel and must have valid driver license and access to an automobile.

9. Ability to read and speak English, bilingual preferred.

10. Strongly preferred experience in Microsoft Products and software i.e., Excel, Word, Outlook, etc.

Job Type: Full-time

Pay: Up to $19.71 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Primarily remote work , may require some in-person meetings.

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Brockton, MA 02301

Salary : $20